About Job

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company's growth. You embody Team 24's Care & Compete Principles and Competencies:

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

THE ROLE:

The Care Hours Coordinator ensures compliance with wage and hour regulations by investigating timekeeping concerns related to provider-submitted timesheets. Serving as a liaison between providers, families, and the Disability Services Support Billing team, this role is responsible for maintaining accurate records, resolving discrepancies, and supporting communication and disciplinary follow-up when needed.

Primary Responsibilities:

Track timesheet issues and notify providers in a timely manner regarding necessary corrections or actions
Respond to provider and consumer questions and concerns about timekeeping records
Maintain accurate documentation in Salesforce throughout the resolution process
Collaborate with branch staff to escalate and address persistent or serious timekeeping concerns, including disciplinary communications
Complete other compliance and support tasks as assigned

This is a hybrid position, coming into the El Segundo office 1x per month.

This is a temporary, 90 day position.

WHAT YOU BRING TO THE TABLE:

Skills:

Strong written and verbal communication skills
Excellent customer service and interpersonal skills
High attention to detail and organizational abilities
Proficient in Microsoft Office (Word, Excel, Outlook)
Salesforce experience preferred
Ability to work independently and handle confidential information with discretion

Qualifications:

1–2 years of customer service or administrative experience
Ability to manage competing priorities in a fast-paced environment
Willingness to work occasional overtime and handle sensitive situations with professionalism

WHAT WE BRING TO THE TABLE:

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire's written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

By Email: info@dcba.lacounty.gov
By Web: https://dcba.lacounty.gov/contact-us/
By Phone: (800) 593-8222

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).