FLSA: Non- Exempt

DIVISION: Employment Services Dept.

REPORTS TO: Assistant Director of Employment Services

LOCATION: New Rochelle, NY

SALARY: $40,000.00 - $45,000.00 (annual)

Job Summary: Under the supervision of the Assistant Director the Community Liaison’s primary is Employment Support & Barrier Mitigation is a pivotal role dedicated to bridging the gap between the organization and the community, with a focused mission to promote sustained employment, reduce job-loss risks, and connect individuals to critical workforce resources. This role serves as both advocate and connector, ensuring that underserved and at-risk community members have the support, knowledge, and access required to gain and maintain meaningful employment.

DUTIES & RESPONSIBILITIES:

Community Relationship Building

• Establish and maintain trusted relationships with job seekers, employers, local service providers, and community leaders.
• Serve as a visible, active presence within the community to build rapport and credibility.

Employment Barrier Identification & Mitigation

• Conduct intake assessments to identify employment barriers such as lack of transportation, childcare, digital literacy, housing insecurity, or past criminal history.
• Develop individualized action plans to address these barriers and track progress toward employment retention.
• Collaborate with internal and external partners to secure wraparound services that support workforce stability.

Workforce Readiness & Retention Support

• Facilitate access to job readiness training, soft skills workshops, resume building, and interview preparation.
• Provide ongoing post-employment support through check-ins and resource navigation to reduce turnover and improve job satisfaction.
• Coordinate job fairs, hiring events, and employer meetups in collaboration with local businesses.

Community Outreach & Engagement

• Organize community workshops, informational sessions, and awareness campaigns to inform the public about available employment and support services.
• Represent the organization at community meetings, coalitions, and networking events to advocate for employment initiatives.

Communication & Advocacy

• Act as a communication bridge between the organization and the community, ensuring that both parties understand each other’s needs and capacities.
• Advocate for equitable employment opportunities and inclusive hiring practices within local employer networks.

Resource Connection & Navigation

• Provide referrals and warm handoffs to community resources such as housing assistance, health services, legal aid, and educational programs.
• Maintain up-to-date knowledge of local services and support networks to ensure timely and accurate referrals.

Data Collection & Reporting

• Track engagement, employment outcomes, and barriers resolved using data management systems.
• Provide regular reports on community impact, service gaps, and opportunities for program improvement.

EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:

• Bachelor’s degree in Social Work, Community Development, Human Resources, or a related field (or equivalent experience).

• 2+ years of experience in workforce development, case management, or community outreach.
• Strong interpersonal and cross-cultural communication skills.
• Familiarity with issues impacting employment such as mental health, reentry, homelessness, and economic disparities.
• Proficient in Microsoft Office and comfortable learning client database systems.
• Bilingual or multilingual abilities highly desirable.

Preferred Skills:

• Trauma-informed and strengths-based approach to service delivery.
• Experience working with marginalized or underserved populations.
• Knowledge of local workforce systems and employer landscapes.
• Ability to work independently, manage multiple priorities, and adapt to changing needs.

Working Conditions:

• Frequent community visits, including travel to job sites, partner organizations, and community centers.
• Occasional evening or weekend events.
• Office and field work required.

AGENCY PROFILE & EMPLOYEE EXPECTATIONS:

Westhab Inc. is the premier organization of our kind in our region, providing housing and supportive services or more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard-working professionals that are fully committed to our mission – Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because expectations that come with joining this kind of team. (EOE)

OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.