About Job
SUMMARY
Under the direction of the Loan Servicing Supervisor, this position performs a variety of duties within established department policies, guidelines, and procedures. The Loan Servicing Counselor works with
members to help them with their financial difficulties and analyze each individual member’s collection
situation to ensure benefit to both the member and the credit union.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Under the direction of the Loan Servicing Supervisor, this position performs a variety of duties within established department policies, guidelines, and procedures. The Loan Servicing Counselor works with
members to help them with their financial difficulties and analyze each individual member’s collection
situation to ensure benefit to both the member and the credit union.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Makes collection phone calls and sends letters to delinquent accounts and/or negative share, both daily.
- Reviews collection queue daily, while effectively completing the queue in a timely and efficient manner.
- Determines RFD and counsels’ members to help them work with the best approach to managing their delinquent accounts.
- Performs other essential functions of the job which may be assigned by your supervisor.
EDUCATION, EXPERIENCE and QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or its equivalent is required.
- Prior collection experience is helpful.
- Knowledge of the FDCPA is helpful.
Why Altura?
WORK-LIFE BALANCE
- Vacation (10+ or Minimum Days)
- Sick (8 Days)
- Holidays (11 Days & 1/2 Day Christmas Eve)
- Birthday & Anniversary Day Off
- Specialized Paid Time Off (Jury Duty, Bereavement, etc.)
- Community Volunteer Events
- Social Events & Outings
- Event & Venue Discounts
WEALTH INCENTIVES
- Competitive Pay
- Stakeholders
- 401k Dollar-for-Dollar Match up to 6% (after one year of service)
- Business Attire Allowance
- Annual Performance Review & Increase
- Wellness Incentive
- Tuition Reimbursement
- Awards, Recognitions & Incentives
- Free Checking & Savings Accounts
- Discounted Employee Loan Rates
HEALTH AND WELLNESS
- Kaiser and Cigna Medical & Prescription Plans
- Dental & Vision
- Fitness Challenges & Gym Access
- Onsite Wellness Programs
- Medical & Dependent Flex Spending Account
- Life & A&D Insurance
- Employee Assistance Program
- Pet Insurance
Sign up for job alertsGet daily alerts for jobs relevant to you, sent to your inbox
Similar Jobs
The following are other results similar to this job:
M
M
M
G
G
G