About Job

Description

Clarvida’s success is built on the strength of our people: individuals who bring the right skills and a deep commitment to our mission of improving lives and communities. Our employees are empowered to bring their full potential to the table, ensuring long-term success for our team and those we serve.

Essential Duties/Responsibilities

Carry out duties as a member of the team, under the direction of the Program Manager. Specific job responsibilities will vary
depending on education and experience.
Use of personal vehicle is required. May be asked to attend outreach events.
Perform navigation and linkage for callers, problem solve options, provide follow up, as well as offer encouragement.
Support and communicate with callers timely to answer questions, while making a difference in our Call Center/Caller
Relationships. Answer calls immediately and provide profesional/supportive support while prividing referrals/ linkages
Provide practical help and mentoring, advocacy, coordination, individualized support, problem solving and direct assistance
to help callers obrtain the necessary services.
Develop effective working relationships with agencies and organizations to advocate for First Responders.
Document all activities as required.
Maintain and ensures HIPAA, ethical standards and professional boundaries with all staff and clients.
Other duties assigned or necessary to support the program and/or the company.

Recovery Requirements

Provide the best customer care possible.
Identify and build upon the strengths of clients, coworkers, and the communities we serve.
Support clients’ steps towards Recovery and Wellness.
Create an organizational culture that respects and celebrates the diversity of our clients.
Value learning as an ongoing process that enables us to better service our consumers and establishes our leadership in the
industry.
Research and utilize our industry’s best practices and analyze our own servies to ensure the best possible outcomes.
Provide outreach and develop relationships with community partners· Works under direct supervision from the Program Manager.

Education/Licensing Requirements

High school diploma or general education degree (GED) required with computer or business courses.
Bachelor’s degree preferred but not required.
Lived experience or preferred history of being a consumer of mental health and/or substance use services.

What we offer:

Full Time Employees:

Paid vacation days that increase with tenure
Separate sick leave that rolls over each year
Up to 10 Paid holidays*
Medical, Dental, Vision benefit plan options
DailyPay- Access to your daily earnings without waiting for payday*
Training, Development and Continuing Education Credits for licensure requirements

All Employees:

401K
Free licensure supervision
Employee Assistance program
Pet Insurance
Perks @Clarvida- national discounts on shopping, travel, Verizon, and entertainment
Mileage reimbursement*
Company cellphone

benefits may vary based on Position/State/County

Application Deadline: Applications will be reviewed on a rolling basis until the position is filled.

If you're #readytowork we are #readytohire! Now hiring!

Not the job you’re looking for?

Clarvida has a variety of positions in various locations; please go to

https://www.clarvida.com/working-at-clarvida

To Learn More About Us:

Clarvida @ http://www.clarvida.com/mission-vision-and-values/

Clarvida is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.

"We encourage job seekers to be vigilant against fraudulent recruitment activities that are on the rise across the healthcare industry. Communication about legitimate Clarvida job opportunities will only come from an authorized Clarvida.com email address, from a [email protected] email, or a personal LinkedIn account that is associated with a Clarvida.com email address."