Are you committed to customer service and amplifying the client experience? Do you take pride in your work and give your best every day? If so, Pella Windows and Doors SW invites you to apply to become our full-time Service Coordinator - Dispatcher! Join our Albuquerque, NM office to efficiently dispatch technicians and ensure we're fully meeting our customers' needs. Keep reading to learn if you'd be a good fit!WHAT YOU GET: PAY & BENEFITSThis dispatch position earns $17.00 - $19.00/hour. We also provide fantastic benefits, including:

Health insurance
Dental and vision coverage
Paid time off (PTO)
Health savings or flexible spending accounts (HSA/FSA)
Company provided phone and laptop

As for your schedule, you typically work from 8:00 am - 5:00 pm, Monday - Friday. Let your clerical skills shine in our dynamic office!YOUR ROLEAs a Service Coordinator - Dispatcher, you're responsible for the essential clerical, dispatch, and customer service functions that keep our company successful and our clients happy. You're the point of contact when clients call or email our office, and you respond to their inquiries promptly and professionally. Always polite and upbeat, you answer phone calls, speak with clients about their window and door needs, and schedule service appointments. You provide accurate quotes for the estimated work and efficiently dispatch technicians to maximize daily productivity. By ordering parts and managing other clerical tasks as assigned, you make a tangible impact!WHAT WE NEED FROM YOU

1+ years of customer service experience
Proficiency with computers and programs like Word, Excel, and Outlook
High school diploma or equivalent

Our ideal candidate also meets some of these preferred criteria:

1 - 3 years of experience in a directly related role
Ability to use and learn order management software
Excellent communication skills with phone and email etiquette
Strong problem-solving skills
Attention to detail

JOIN US!Since 1925, Pella Windows and Doors SW has led the industry with our innovative products and commitment to continuously reaching the next level. With 200+ showrooms across the U.S., we're proud to provide residents in New Mexico, western Texas, and southern Colorado with the perfect solutions for their personal needs. We have quality products for all kinds of homes and styles, allowing customers in traditional, historical, and contemporary houses to bring their design visions to life. Joining us means becoming part of a supportive, reliable team that's always looking for ways to shake things up and elevate the customer experience!Make your mark and boost your career as our Service Coordinator - Dispatcher! Apply today using our short initial form.Must have the ability to pass a background check and drug screening test.Job Posted by ApplicantPro

Service Coordinator - Dispatcher

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