Summary

Duties

The incumbent of this position serves as a Licensed Professional Mental Health Counselor (Program Manager) (BHIP-CCM) in the Mental Health Service Line (MHSL).

Major duties and responsibilities of the position include but are not limited to the following:

Management Functions:

• The LPMHC Program Manager has primary accountability for developing written statements of the program's mission and desired outcomes, for delivery quality services within the limits of the program's budget and allocated FTEE's, and for the direction, adjustment, and use of all program resources. Independently directs and maintains clinical processes critical of this position to support the team who is accountable for planning and delivery of clinical services.
• Responsible for quality management and improvement needs assessments, planning of activities and outcomes to routinely improve the quality of services provided as measured by SAIL, Joint Commission, VACO and best practice mandates.
• Responsible to develop and implement information systems to track service activities including visits, referrals, inpatient days (when appropriate), patient demographics, equipment utilization and patient satisfaction.
• Develops, implements, and evaluates clinical guidelines, policies, and protocols to establish appropriate utilization of services.
• The incumbent services a group of employees performing working various specialty care services at various VM, VN, and GS levels (e.g., psychiatrists, NP's, psychologists, counselors, social workers, etc.) and provides administrative, technical, and clinical supervision necessary for accomplishing the work of the unit/service including outreach efforts, CBOC involvement and efforts at other sites within the Medical Center and/or VISN.
• Performs the administrative and personnel management functions relative to staff supervised and establishes guidelines and performance expectations for staff, which are clearly communicated through the form employee performance management system
• Responsible for furthering goals of equal employment opportunity (EEO) by taking positive steps to assure the accomplishment of affirmative action objectives and by adhering to nondiscriminatory employment practices in regard to race, color, religion, sex, and affirmative action for the area under his/her supervision in the following: (1) merit promotion of employees and recruitment and hiring of applicants; (2) fair treatments of all employees; (3) encouragement and recognition of employee achievements; (4) career development of employees; and (5) full utilization of their skills.
• Performs work related to the review, monitoring, analysis, planning and assessment of various mental health clinic programs.

• The LPMHC Program Manager provides case assessment and psychiatric diagnosis, treatment planning, and assumes ultimate responsibility for coordination of care and discharge planning. This position provides individual, couples, and group psychotherapy services to veterans with a wide range of mental health and substance use disorders.
• This position maintains appropriate records including psychiatric intakes and history, treatment plans, progress notes of each psychotherapy session, and termination notes.
• This LPMHC position provides crisis intervention, when indicated, including evaluation, assessment, and triage of at-risk Veterans in crisis to identity immediate needs, evaluate risk, and initiate safety plan as appropriate.