We are seeking a highly organized and proactive Service Coordinator to join our team. This role is critical in ensuring efficient operations for our AV, Physical Security, and Installation teams by managing resource scheduling, fleet management, service ticket handling, and client communications. The ideal candidate is detail-oriented, a strong multitasker, and enthusiastic about providing exceptional support to both our field teams and clients.

Job Responsibilities:

• Resource Scheduling:
  Coordinate and assign field technicians for client service calls, installations, and regular maintenance.
• Fleet Management:
  Oversee company vehicles; monitor usage, maintenance schedules, and ensure proper documentation.
• Service Ticket Management:
  Receive, create, and track service tickets; ensure proper agreement tracking, reporting, and timely resolution.
• Client Coordination:
  Serve as the main point of contact for clients regarding service appointments, updates, billing coordination and general inquiries.
• Administrative Support:
  Maintain accurate records of services rendered, and job status updates.
• Process Improvement:
  Identify opportunities to streamline scheduling, dispatch, and communication processes.
• Other tasks and duties assigned by Manager

Additional Skills and Qualifications:

• Proven experience in a coordination, dispatcher, or administrative support role; experience in IT services, AV, Physical Security or similar industry a plus.
• Excellent communication and customer service skills.
• Proficient with scheduling, ticketing, or field service management software.
• Strong organizational skills and ability to multitask.
• Attention to detail and problem-solving abilities.
• Ability to work independently and as part of a team.
• Willingness to learn

Required Education:

• Associate degree or Equivalent
• 3 – 4 years experience

Equal Opportunity

GBS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be requested to enable individuals with disabilities to perform the functions. Should reasonable accommodations be requested, there will be an interactive process to determine suitable accommodations that do not cause undue hardship to the company.

The employee will work in an indoor office environment with controlled temperature and lighting. Daily use of standard office equipment such as computers, printers, telephones and copiers is required. This position requires the employee to remain in a stationary position for extended periods of time. Occasionally, the employee may be required to move about the office and warehouse space to review and stage project materials. Occasional lifting of materials weighing up to 20 pounds may be required.