IT Service Coordinator

Are you the teammate we have been looking for? Are you a client experience fanatic? Are you a genuine listener who loves helping people find solutions to their problems? Do you enjoy making sure customers know that they have come to the right place? Are you the first one to share a new life hack with your friends, family, and coworkers? Are you a great collaborator looking for a strong team? Do you love learning about technology? If so, then let us introduce ourselves!

We are Business System Solutions operating in Indiana, Tennessee and West Michigan. We are a full-service IT solutions provider who values our relationships with our clients, prospective clients, vendors, business partners, and co-workers. Strong, positive relationships that are open and honest are a big part of what differentiates Business System Solutions. We provide a comprehensive range of data protection and cyber security services to protect our clients’ business information and to give them peace of mind. We help them manage risks and build confidence in their technology systems so that they can focus on taking care of their own clients.

Our team at Business System Solutions is passionate about bringing people and technology together and to do that we are missing an important player in our team photo! BSS is currently seeking an IT Service Coordinator who is hungry, humble and smart! Our new teammate is a natural at building relationships and making clients feel comfortable. They excel in taking exceptional care of our clients by identifying their issues and needs and efficiently converting them into service requests for our help desk team. Here are just some of the ways you will be helping us bring people and technology together:

• Providing outstanding customer service to clients, employees, leaders, and vendors.
• Demonstrating strong interpersonal skills.
• Full phone coverage during shifts.
• Pre-processing service requests from email, manual entry or direct client input.
• Convert calls into service requests and create tickets for the help desk technicians.
• Schedule service technicians for onsite visits.
• Communicate with clients about incident progress, changes, and outages.
• Remain positive, flexible, and productive through changes and challenges.
• Basic technical knowledge of computers and operating systems.
• Strong written, oral, and listening communication skills.

If you love being part of a team of tech heroes and helping people solve problems, you might just be the person missing from our team photo so please apply today!

BSS is an E-Verify employer.