Intake Coordinator – Now Hiring – Sioux Falls / Rapid City

We are seeking a compassionate, organized, and detail-oriented Intake Coordinator to join our growing team. As the first point of contact for clients seeking services, this role is essential in creating a welcoming and supportive experience from the very beginning.

The Intake Coordinator manages all aspects of new client intake—including responding to inquiries, gathering essential information, scheduling appointments, and ensuring a smooth transition into care. The ideal candidate has excellent communication skills, can multitask effectively, demonstrates sound judgment, and approaches tasks with professionalism and common sense.

Position Details:

• Schedule: 35–40 hours per week
• Compensation: Based on experience
• Benefits include:

Medical stipend

Paid holidays

Paid time off (PTO)

401(k) with employer matching

Key Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, and online platforms
• Conduct initial screenings to collect demographic, insurance, and basic clinical information
• Schedule intake appointments and assign clients to appropriate providers based on their needs and availability
• Maintain accurate and confidential client records in compliance with HIPAA and organizational policies
• Coordinate closely with clinicians and administrative staff to support a seamless intake process
• Monitor pending intakes, incomplete documentation, and client waitlists, following up as needed
• Perform general office duties and support administrative tasks as necessary

Qualifications:

• High school diploma or equivalent required
• Experience in a mental health or healthcare setting strongly preferred
• Strong organizational and time management skills
• Excellent interpersonal and communication abilities
• Ability to maintain confidentiality and handle sensitive information with care
• Proficient in computer systems and electronic medical records (EMR) software
• Must be reliable, able to multitask, and exercise sound judgment

If you're passionate about helping others and thrive in a fast-paced, client-focused environment, we’d love to hear from you!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k) matching
• Health insurance
• Health savings account
• Paid time off

Work Location: In person