Ability to problem solve and make decisions in a fast-paced environment

Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual

High School graduate or equivalent

Basic Office, Computer Skills, And Organizational Abilities

Excellent interpersonal relations abilities

Excellent telephone skills

Knowledge of common medical terminology

Able to work independently, demonstrating sound judgment

Read, write, speak, and understand English as needed for the job

Be available as required for on-call duty outside of normal office hours

Scheduling: 1 year minimum in healthcare scheduling

Responsibilities

Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match

Performs various supervisory activities related to scheduling both caregivers to clients, timecard processing, and other responsibilities as needed

Maintains a positive demeanor at all times and is able to effectively multitask in a high functioning office environment

Schedules the daily activities of caregivers, answers telephone, takes inquiries or messages in an upbeat, professional manner

Communicates continually with associates and clients to evaluate service

Serves as a team player within an office environment

Assist with recruitment tasks such as scheduling interviews and posting job ads

Maintain and organize employee records and HR documents

Help coordinate onboarding and orientation for new hires

Support day-to-day HR administrative tasks and employee inquiries

Ensure confidentiality of sensitive HR information

Greet and register new patients upon arrival

Collect and verify personal, medical, and insurance information

Explain intake forms and assist patients in completing them

Enter patient data accurately into the electronic medical records system

Coordinate with clinical staff to ensure a smooth intake process

Serves as liaison between associates and Operations Director

Maintains integrity in every interaction with caregivers and clients

Maintains professionalism in all interactions

Other General Office And Clerical Functions

Other duties assigned by Director of Operations