About Job

The Lincoln Center for Family and Youth 1100 Adams Ave | Audubon, PA 19403
(610) 277-3715 | jobs@TheLincolnCenter.com

JOB DESCRIPTION: MENTAL HEALTH PROFESSIONAL
Title: Mental Health Professional

FLSA: Exempt

Reports To: Chief Clinical Officer

Organization Summary:

Founded in 1970 by a behavioral health hospital and incorporated as a 501(c)(3) nonprofit in 1983,
TLC is an entrepreneurial social enterprise committed to transforming lives and communities—one
moment, one choice, one connection at a time. Headquartered in Pennsylvania, TLC operates across
multiple states, providing K-12 alternative education, comprehensive mental and behavioral health
services, coaching, counseling, and trauma-informed training. Additionally, TLC collaborates with
school districts, universities, hospitals, police departments, and nonprofit organizations,
offering consultation services to secure federal and state grant funding.

Position Summary: The Mental Health Professional will work in partnership with New Castle County
Public Safety (NCCPS) to triage emergency, mental-health related calls in the 911 operations call
center.

Duties & Responsibilities:

Assess the health and safety needs of those involved in each call
Determine what resource is best suited and whether it should be led by law enforcement,

emergency medical services, or a mental health professional

Divert those in need of mental health support from encountering the criminal justice system,

whenever possible

Track the number of calls received, calls diverted to 911, calls returned to 911, referrals

made, follow-ups, and the number of Behavioral Health Unit referrals

Attend mandatory trainings and regularly scheduled meetings to help develop and manage the

program

Collect data and develop reports as required
Submit monthly timesheet/invoice for hours completed

Education & Experience:

Master’s degree in Social Work, Counseling, Psychology, or related field
At least five (5) years’ mental health professional experience
Flexibility to work a rotating shift in the 911 call center
Certified Clinical Trauma Professional (CCTP)
Hospital/crisis background preferred
Experience with law enforcement preferred

Other Duties: This job description does not contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for this job. Duties, responsibilities
and activities may change at any time with or without notice.

Work Environment: 911 Call Center
Work Hours: This is full-time, 40 hours per week

EEO Statement: TLC is committed to a policy of Equal Employment Opportunity and does not
discriminate on any legally recognized basis, including, but not limited to, race, age, color,
religion, sex, marital status, national origin, citizenship, ancestry, physical or mental
disability, veteran status, or any other basis recognized by federal, state or local law.