SummaryThe purpose of this position is to assist Branch Managers and Service Supervisors in the day to day operations of the Branch, including but not limited to gathering customer material from various departments needed to assist technicians in the field, maintaining accurate training, safety, equipment records with direct supervision. This position also assists with invoicing and perform data entry, in SAP and various databases.This position is responsible for learning functions, procedures, activities and responsibilities associated with Service Administration under direct supervision.Principle Responsibilities and Duties

Assist with answering incoming service calls and dispatches Field Service Technicians and communicates work order numbers to supervisors, sales
Open Service work orders in SAP
Communicate with the Salesperson, Supervisor / Manager, regarding the status of on-going jobs.
Manages sharing of detailed, specialized, highly confidential or sensitive information with external/internal customers.
Resolves moderately complex problems and initiates identification and engages in resolution by recommending policy and procedure changes to Branch Manager or Service Administration leadership.
Committed to continuous improvement through management of information, regularly takes initiative to solicit and act on specific feedback.
Ensure Field Service Technician's time and expenses are posted to jobs in SAP and provides copies of reports and receipts and attached to job numbers in SAP
Provides input to help improve processes and work flows.
Reconcile purchasing cards and expense reports for Field Service Technicians and interacts with Accounts Payable when necessary.
Maintain Work in Progress (WIP) notes referencing the status of jobs in SAP and prepare job folders per branch requirement.
Generate draft invoice and send to the supervisor for review and approval with all necessary documentation to be easily viewed by sales and management.
Works to meet branch/individual objectives and goals that have been set by/with supervisor.
Assists peers to resolve moderately complex problems and issues.
Create a final invoice to be distributed to the customer per their guidelines.
Generates final invoice for Parts Sales and distributes to the customer per their guidelines
Manages relationships with customers and other employees in a professional manner.
Responsible for distribution of incoming and outgoing mail.
Service as Parts Back up in smaller Branch Offices.
Other duties assigned by manager or supervisor.

Qualifications

5+ years' work experience
Prior experience in the oil and gas industry is preferred
Accounts payable and receivable experience, including a great understanding of the invoicing/billing process
Experience with the payroll process
Experience with reconciliation of expense reports
Must be technically sound and have experience with SAP, MS Office (Word, PowerPoint, Excel, Outlook, SharePoint) at a moderate or basic level. Experience with SAP Concur (Travel, Expense and Invoice Management System) a plus
Understands the cost and/or revenue impact of own work at a moderate degree
Excellent verbal communication skills and meticulous business writing skills
Excellent organizational skills with the ability to prioritize work to meet tight deadlines
Ability to work independently with a high attention to detail
Demonstrated ability for on-time performance in a fast paced work environment
A willingness to learn current processes, new skills and serve as support in a number of capacities

Physical Requirementsinternational travel is possible on occasion.About Us:Transforming Energy for a Sustainable Future. Enerflex is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions. We proudly employ more than 5,000 highly skilled employees across over 25 countries worldwide.Enerflex places its core Values of Integrity, Commitment, Creativity, and Success into action across all aspects of the business. Our innovation, strong commitment to safety, and superior service to our customers positions us as the optimal partner to meet the needs of the dynamic energy industry.We foster a culture of ensuring our employees have the tools to do their jobs right, but to also thrive in their roles. We pride ourselves in our competitive wages, extensive rewards programs, celebration of successes of individuals and teams, and are committed to ensuring Enerflex remains a safe and inclusive space for all.What Enerflex Offers You:Full time employees enjoy the following benefits:

Generous healthcare, dental and vision plans
401(k) employer matching
Generous paid time off program
Employee equity plan
Tuition reimbursement
Fun office environment

Enerflex is an Equal Opportunity EmployerEnerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in recruitment, hiring, promotions, wages, benefits, and other terms, conditions, and privileges of employment.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.

Service Coordinator II

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