• Participating in Hospital activities and committees when appropriate.
• Serving as a resource to the Hospital and the community in area(s) of expertise.
• Completing other job-related assignments and special projects as directed.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies, and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification in good standing, as applicable.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously

Education and Experience

• The above level of knowledge, skills and abilities are normally acquired through the successful completion of a bachelor’s degree in social services or a related field. Discharge planning or case management experience is preferred.

Knowledge and Skills

• Demonstrates ability to develop and maintain effective and positive working relationships and the skills necessary to effectively communicate and collaborate with treatment team. Also requires ability to gain trust and cooperation.
• Demonstrates the ability to maintain professional composure under pressure and the ability to handle crises effectively.
• Demonstrates the interpersonal and communication (both verbal and written) skills necessary to communicate in a tactful, sincere and effective manner with patients from a variety of backgrounds, healthcare professionals, various Hospital staff and agencies outside the Hospital.
• Demonstrates proficiency in basic computer skills (i.e., data entry, word processing and related applications); also requires ability to access information on the Internet.
• Demonstrates the ability to maintain flexibility and a positive attitude.
• Demonstrates and maintains ethical conduct and the ability to exercise discretion. Also requires a solid understanding of the Hospital policies/practices related to patient confidentiality.
• Demonstrates knowledge of and a commitment to Memorial Health System’s mission and values; and the organization’s goal of providing exceptional patient experiences by following Memorial’s Performance Essentials.

Working Conditions

• Works in a high-stress office and patient care environment with rapidly shifting priorities and competing demands. Also has some contact with patients and family members who may be under considerable stress.
• May be exposed to biohazards.
• Ability to work flexible hours to handle urgent situations.
• Works in a patient care environment.

Physical Demands

• Requires the physical ability, stamina, visual acuity, and manual dexterity (i.e. to stand/walk for prolonged periods of time, push wheelchairs/carts, etc.) to perform the essential functions of the position.