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Sales & Service Coordinator

Shine of Cincinnati
place Cincinnati, 45271
local_atm $20 - $23 an hour
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Full Time

About Job

Benefits:
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development

Sales & Service Coordinator — Shine of Cincinnati

Location: Cincinnati, OH (In-Person or Hybrid)
Employment Type: Full-Time
Compensation: Competitive hourly + performance-based bonuses
Reports To: Director of General Services

Who We Are:

Shine of Cincinnati is a fast-growing home services company specializing in high-end window cleaning, pressure washing, landscape lighting, gutter cleaning, and seasonal + permanent holiday lighting. We pride ourselves on delivering premium service with a personal touch—and we’re looking for someone who can help us continue to grow and deliver world-class experiences to our customers.

Your Role:

As our Sales & Service Coordinator, you’ll be the first point of contact for many of our customers and play a key role in making sure every job runs smoothly—from the first phone call to the final invoice.

Key Responsibilities:

  • Lead Handling:
    Answer incoming calls, respond to new leads via text/email/phone, and manage communication within our CRM and messaging platforms (Podium, Housecall Pro, Bpro).
  • Estimating:
    Use our estimate templates and quoting software to prepare and send estimates to customers. Ensure accurate job scoping by communicating with the sales/ops team.
  • Scheduling:
    Coordinate crew schedules, confirm appointments, and ensure all jobs are properly routed and prepped.
  • Customer Communication:
    Send reminders, confirmations, and follow-ups. Handle inbound customer questions or issues with professionalism and warmth.
  • Invoicing & Payment:
    Generate and send invoices, track payment status, and follow up as needed.
  • Team Support:
    Keep things organized behind the scenes. Update lead tags, maintain customer records, and support reporting and KPI tracking.
What We’re Looking For:

Strong communicator who can multitask and stay organized
  • Confident using software tools like Google Sheets, CRMs, and messaging apps
  • Comfortable working in a fast-paced, seasonal business
  • Experience in customer service, admin, or sales support preferred
  • Bonus: Familiarity with Housecall Pro, Podium, Bpro, or Zapier
Why Join Shine of Cincinnati?

Be part of a fun, fast-moving team with big growth goals
  • Opportunity to grow into a leadership or full-time operations role
  • Work in a company where your ideas matter and your impact is visible
  • Flexibility in scheduling and performance-based bonuses