About Job
Benefits:
Sales & Service Coordinator — Shine of Cincinnati
Location: Cincinnati, OH (In-Person or Hybrid)
Employment Type: Full-Time
Compensation: Competitive hourly + performance-based bonuses
Reports To: Director of General Services
Who We Are:
Shine of Cincinnati is a fast-growing home services company specializing in high-end window cleaning, pressure washing, landscape lighting, gutter cleaning, and seasonal + permanent holiday lighting. We pride ourselves on delivering premium service with a personal touch—and we’re looking for someone who can help us continue to grow and deliver world-class experiences to our customers.
Your Role:
As our Sales & Service Coordinator, you’ll be the first point of contact for many of our customers and play a key role in making sure every job runs smoothly—from the first phone call to the final invoice.
Key Responsibilities:
Strong communicator who can multitask and stay organized
Be part of a fun, fast-moving team with big growth goals
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Training & development
Sales & Service Coordinator — Shine of Cincinnati
Location: Cincinnati, OH (In-Person or Hybrid)
Employment Type: Full-Time
Compensation: Competitive hourly + performance-based bonuses
Reports To: Director of General Services
Who We Are:
Shine of Cincinnati is a fast-growing home services company specializing in high-end window cleaning, pressure washing, landscape lighting, gutter cleaning, and seasonal + permanent holiday lighting. We pride ourselves on delivering premium service with a personal touch—and we’re looking for someone who can help us continue to grow and deliver world-class experiences to our customers.
Your Role:
As our Sales & Service Coordinator, you’ll be the first point of contact for many of our customers and play a key role in making sure every job runs smoothly—from the first phone call to the final invoice.
Key Responsibilities:
- Lead Handling:
Answer incoming calls, respond to new leads via text/email/phone, and manage communication within our CRM and messaging platforms (Podium, Housecall Pro, Bpro).
- Estimating:
Use our estimate templates and quoting software to prepare and send estimates to customers. Ensure accurate job scoping by communicating with the sales/ops team.
- Scheduling:
Coordinate crew schedules, confirm appointments, and ensure all jobs are properly routed and prepped.
- Customer Communication:
Send reminders, confirmations, and follow-ups. Handle inbound customer questions or issues with professionalism and warmth.
- Invoicing & Payment:
Generate and send invoices, track payment status, and follow up as needed.
- Team Support:
Keep things organized behind the scenes. Update lead tags, maintain customer records, and support reporting and KPI tracking.
Strong communicator who can multitask and stay organized
- Confident using software tools like Google Sheets, CRMs, and messaging apps
- Comfortable working in a fast-paced, seasonal business
- Experience in customer service, admin, or sales support preferred
- Bonus: Familiarity with Housecall Pro, Podium, Bpro, or Zapier
Be part of a fun, fast-moving team with big growth goals
- Opportunity to grow into a leadership or full-time operations role
- Work in a company where your ideas matter and your impact is visible
- Flexibility in scheduling and performance-based bonuses
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