Marketing Statement

Kings County Hospital Center has a rich legacy for its pioneering role in medicine. Today, with over 625 beds, our hospital remains on the cutting edge of technology and provides the most modern procedures with state-of-the-art equipment. Built in 1831 as a one room infirmary for publicly supported care of the sick, Kings County Hospital Center continues to be a leading healthcare facility whose mission is to provide care to everyone regardless of their ability to pay. The hospital provides a wide range of health services, and specialties are offered in all fields of modern medicine. More than 200 clinics provide a wide array of ambulatory care services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

SUMMARY OF DUTIES AND RESPONSIBILITIES:

Under the direction of the behavioral health social work leadership, Behavioral Health Community Health Worker Supervisor (CLW Ill) work with patients with specialized needs relating to complex medical, behavioral health and social issues, including justice involved patients, patients experiencing homelessness, and children in the foster care system, performing patient- centered, community health work in collaboration with interdisciplinary teams in NYC H+H primary care and specialty care clinics. CHW Supervisor (CLW Ill) are specially trained frontline public health workers who are trusted members of and/or have a thorough understanding of the communities they serve. The CHW Sup (CLW Ill) participates in community outreach activities within the communities of NYC, engaging patients, parents and/or caretakers, as applicable, and providing resources and assistance needed to address issues preventing them from staying healthy. The CHW Sup (CLW Ill) motivates and supports individual patients to achieve their health goals, through screening for social determinants of health and implementing necessary interventions. This role also assists the Licensed Social Worker with administrative tasks that are crucial to the management of the unit. All references to patient below may include their parents and/or caretakers, where appropriate.

General Tasks And Responsibilities Will Include

• Participate in ongoing education to learn and maintain CHW skills.
• Engage and recruit eligible patients in hospital and community settings, and interview them to identify their health goals and needs.
• Conduct clinical or community-based assessments and interviews to identify and prioritize their health and social services goals and needs.
• Support and motivate patients to achieve their health goals by coaching them through behavior change and identifying their strengths and community support systems.
• Help patients connect to a primary and/or behavioral health care provider, attend appointments, and fill prescriptions.
• Accompany patients during medical appointments and provide in-person support during hospital stays as needed; communicate with their care team and, as appropriate, external service providers, to help coordinate care.
• Assess ability of patients to manage their chronic physical and behavioral health conditions and work with care team to connect them to appropriate chronic disease education and monitoring programs.
• Assist patients with social needs such as food insecurity, housing issues, legal needs, insurance or other health care coverage, or transportation and provide referrals and follow-ups as needed (for example helping patients fill out benefit applications or escorting them to community organizations to obtain needed services).
• Conduct community outreach, including on the street, in parks and/or shelters, as needed for patients who struggle with housing insecurity.
• Educate patients regarding available community services, health services, and patient rights; provide feedback from patients to H+H to inform quality improvement efforts.
• Document each patient encounter in the electronic medical record (Epic) and use other electronic systems (e.g. findhelp) in accordance with established policies and procedures.
• Attend regular team meetings to discuss patient progress and update care plans; communicate with patients' primary care and behavioral health providers.
• Report regularly to supervisor for support and feedback.
• In collaboration with supervisors, monitor patient referral flow and assist with patient assignments.
• Assist supervisors with program improvement projects and take lead on collecting and presenting data and reports.
• Acts as an assistant coordinator to the Licensed Social Work for administrative tasks.
• Perform other, related CHW program tasks, as needed and perform duties in response to public health emergencies, when necessary.
• All above duties may change at the discretion of the department head/supervisor according to the needs of the services
  
  

Minimum Qualifications

• Four years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or,
• Education and/or experience equivalent to (1 above). Study at an accredited college in Sociology, Psychology or other behavioral sciences may be substituted on a year-for-year basis for the experience described in (1 above). However, all persons must have at least one year of full-time experience as described in (1 above).
  
  

Department Preferences

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button or forward your resume, noting the above Job ID #, to:

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs