About Us:

We are a rapidly growing mental health practice committed to providing accessible, high-quality care to individuals and families. Our diverse team of clinicians and support staff is passionate about making a positive impact in the lives of our clients. As we expand our reach, we are looking for a compassionate, highly organized Intake Coordinator to serve as the first point of contact for prospective clients and help guide them through the initial steps of care.

Position Overview:

The Intake Coordinator plays a vital role in ensuring new clients have a welcoming and seamless onboarding experience. This position requires excellent communication skills, attention to detail, and the ability to balance administrative tasks with client-centered service. The ideal candidate is professional, personable, and thrives in a fast-paced, mission-driven environment.

Key Responsibilities:

• Serve as the first point of contact for all new client inquiries via phone, email, and web submissions
• Conduct brief intake screenings to gather information and determine client needs
• Match clients with appropriate clinicians based on specialty, availability, and insurance
• Schedule initial appointments and provide guidance on completing intake paperwork
• Track and follow up on inquiries and pending intakes to ensure timely scheduling
• Maintain accurate and up-to-date records in our Electronic Health Record (EHR) system
• Communicate effectively with both clinical and administrative teams
• Maintain confidentiality and adhere to HIPAA and practice policies
• Support continuous improvement of intake workflows and systems as the practice grows

Qualifications:

• Previous experience in a behavioral health, medical, or intake coordination setting preferred
• Strong interpersonal and communication skills
• Ability to manage multiple tasks and prioritize in a growing, dynamic environment
• Tech-savvy and comfortable learning new systems (experience with EHRs like SimplePractice is a plus)
• Detail-oriented with strong organizational skills
• Compassionate, professional, and client-focused
• Bachelor’s degree in Psychology, Social Work, Healthcare Administration or a related field is a plus

What We Offer:

• Opportunity to grow with a thriving, mission-driven practice
• Competitive compensation based on experience
• Supportive and collaborative team environment
• Flexible scheduling and potential for hybrid or remote work
• Training and professional development opportunities