About Job

Objective: Ensure quality customer service to all visitors including animal adopters and owner surrenders; process and follow-up on adoptions, surrender appointments, and pet rehoming support.

Essential Functions:

Adoption & Intake Program

· Process adoption applications to ensure quality adoption matches

· Follow organization adoption and intake procedures and policies

· Work closely with Supervisor, Managers, and Director to achieve goals for department

· Explain concepts of prerelease sterilization of adopted animals and humane euthanasia

· Input accurate animal information into PetPoint system including medical records

· Update all animal adoption folders, kennel cards, and messages on a daily basis

· Complete adoptions through the PetPoint system

· Become familiar with all adoption animals in order to articulate any issues or special needs animals

· Counsel surrendering owners on animal retention or rehoming

· Answer questions relating to pet surrenders and provide resources as necessary

· Observe and monitor adoption meets and ensure proper procedures are followed

· Participate in developing special adoption promotions as needed

· Assist in animal care and handling during emergency situations

Front Office and General Functions

· Immediately greet all visitors in a friendly and timely manner

· Handle challenging customer service situations and identify when Supervisor should be called in

· Promptly answer all phone calls, take messages and forward as necessary

· Maintain and promote positive public image

· Check and respond to all voicemail and e-mail messages

· Collect and process payments and accurately produce receipts

· Receive in-kind donations according to organization procedures

· Process waivers and remain aware of all organizational promotions

· Maintain cleanliness and organization of designated adoption space, lobby, and office space

· Perform opening and closing duties as required and in timely and efficient manner

· Promote other services including the sale of collars, identification tags, and microchips

· Communicate regularly with Supervisor regarding department and any issues

Position Requirements:

· Commitment to the humane treatment of animals

· Knowledge of health, behavioral conditions, and basic animal handling; or willingness to learn

· Adhere to all organizational policies and procedures and safety standards

· Quickly learn and adapt to changes in policies, procedures, and safety standards

· Maintain professional appearance and the ability to tactfully and effectively work with the public

· Maintain a positive and respectful attitude at all times

· Provide and record accurate information

· Ability to handle multiple tasks simultaneously

· Demonstrate flexible and efficient time management and ability to prioritize workload

· Operate multi-line phone system, basic office equipment, and computers

· Effective communication skills

· Problem-solving skills

· Cash handling skills

· High quality customer service skills

· Ability to learn quickly and efficiently

· Consistently report to work on time and prepared

Qualifications:

· High school diploma or GED required; Bachelor’s degree in business or other related field preferred

· 1-3 years’ experience in customer service field

· Working knowledge of PetPoint computer system a plus; basic computer system experience required

· Familiarity with OSHA, state, and federal laws and regulations with regards to animal sheltering, cleaning, and safety

Physical Factors:

· Work performed in shelter environment, mostly in front office, high exposure to animals, including animal handling and training

· Ability to lift and move up to 50 lbs. unassisted, and over 50 lbs. with assistance

· Potential exposure to zoonotic diseases, dangerous and fractious animals, high noise levels, wet surfaces, hazardous chemicals, and sharp objects. Peanut butter used throughout the facility.

· Long periods of standing, bending, stooping, reaching, telephone and computer work, and working outdoors in varying weather conditions may be required

Working Conditions:

· Weekends only

Job Type: Part-time

Benefits: