Job description

About Us: A Better Solution In Home Care is a leading provider of home care services, committed to delivering compassionate and high-quality care to our clients. We are looking for a dedicated and experienced Field Care Coordinator to join our team and contribute to the well-being of our clients.

Position Summary: As a Client Care Coordinator, you will be responsible for a range of client care coordination activities, including client assessments, care planning, supervising field staff, and quality assurance. You will play a critical role in ensuring that our clients receive the best possible care tailored to their needs.

Key Responsibilities:

• Meet with clients and families to complete inquiries/intakes as needed.
• Perform client assessments to determine appropriate service mix, personal care needs, and the need for outside services.
• Coordinate and liaise with outside service providers, ensuring safety issues and concerns are documented and addressed.
• Open new cases, complete service agreements, and input client care plans into the Generations program.
• Conduct and document quality assurance visits with clients.
• Walk caregivers into cases to introduce them to clients/families/facilities and ensure they understand the care plan.
• Provide direct client care as needed/directed.
• Perform transportation services with clients as needed.
• Conduct outreach activities and discuss ABS services with potential clients and referral sources both over the phone and in person.
• Actively participate in marketing and staff meetings, contributing ideas to marketing strategies.
• Collaborate with the Staffing Department to ensure effective staffing of cases in assigned territories.

Qualifications:

• Minimum one year of experience in a homecare/home health agency or assisted living facility and skilled nursing facility
• Understanding of the intake, admissions, and assessment process in a healthcare environment.
• Experience as a caregiver/CNA or understanding of proper caregiving practices and techniques.
• Strong interpersonal skills and the ability to communicate professionally with clients, families, caregivers, and community professionals.
• Excellent telephone etiquette and the ability to discuss sensitive issues with clients and families.
• Strong organizational skills, attention to detail, and the ability to work independently.
• Reliable transportation and the ability to commute throughout the service territory.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to learn additional software programs as needed.
• Bilingual skills are a plus

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Work Location: This position offers a flexible hybrid schedule, with a mix of work-from-home responsibilities and regular field visits within your assigned territory.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Schedule:

• Monday to Friday

Work Location: On the road