Job Title:
Patient Care & Hospitality Coordinator
Location: Frasier Building, 332 Washington Street, Wellesley, MA
Schedule: Monday to Friday, 8:00 AM – 5:00 PM

About Us

We are a boutique dental practice dedicated to empowering patients through smile transformations and enhancing overall well-being with comprehensive, high-quality care. Our approach blends artistry and science to create beautiful, personalized results with a focus on ideal facial aesthetics.

We are a close-knit, supportive team that values collaboration, professionalism, and delivering an exceptional experience for every patient. We're looking for someone who can become an integral part of our team — someone reliable, warm, and detail-oriented who can serve as a trusted right hand.

Position Overview

Join our growing practice as a Patient Care & Hospitality Coordinator —this role that blends front desk support with concierge-style hospitality and patient service. This is an ideal opportunity for someone with a minimum of 3 years of hospitality or customer service experience. This is an opportunity to thrive in a dynamic, patient-focused environment where your contributions will make a meaningful impact every day.

Key Responsibilities

• Greet patients and guests warmly, ensuring every interaction reflects the elevated standard of care our practice delivers.
• Manage appointment scheduling and confirmations with accuracy, foresight, and flexibility.
• Provide outstanding communication, whether in person, by phone, or through digital platforms.
• Verify and document insurance benefits and assist patients with insurance questions.
• Support patients with check-in procedures and ensure all forms and records are complete and up to date.
• Respond to inquiries in real time using communication tools such as Modento and maintain strong follow-through.
• Keep the front office polished, organized, and aligned with our brand’s boutique, professional aesthetic.
• Collaborate with clinical and hygiene teams to ensure seamless care coordination and patient satisfaction.

Qualifications

• Minimum 3 years of experience in hospitality, customer service, or a client-facing professional setting.
• Exceptional communication, multitasking, and organizational skills.
• Warm, professional demeanor with a proactive and patient-first mindset.
• Familiarity with dental or medical software is a plus, but not required — we’re happy to train the right person.

Compensation & Benefits

• Pay: $28.00 – $35.00 per hour (based on experience)
• Benefits include:
• 401(k)
• Paid vacation and personal time
• Paid holidays
• Health insurance incentive
• Employee discounts

Next Steps

Qualified candidates will be contacted to schedule a Zoom interview with our practice manager. We are actively interviewing and excited to find the right fit for our team!

Job Type: Full-time

Pay: $28.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Wellesley Hills, MA 02481 (Required)

Work Location: In person