Are you looking for a career where your results-driven expertise makes a real difference in the lives of seniors?

Do you enjoy building strong, meaningful relationships that enhance others’ quality of life? If so, a position as an External Care Coordinator with Comfort Keepers may be the perfect fit for you!

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
About Us

Comfort Keepers is a leading provider of in-home senior care, proudly serving the Upstate region for over 20 years. Our mission is to enhance the lives of seniors by providing exceptional care that allows them to live safely, independently, and comfortably at home. As we continue expanding into the Greenville area, we are growing our team of dedicated professionals.

Position Summary

The External Care Coordinator serves as the face of Comfort Keepers for prospective clients and their families. This role is responsible for conducting in-home care consultations, assessing individual care needs, and presenting tailored care solutions. The ideal candidate is compassionate, detail-oriented, and skilled in building trust with clients while effectively communicating the value of our services.

Why Join Our Team?

• Family-Oriented and Supportive Culture
• Competitive Pay
• Paid Time Off & Paid Holidays
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Disability and Life Insurance
• Ongoing Training and Career Development

Key Responsibilities

• Conduct in-home consultations for prospective clients and guide them through the intake process. Complete necessary documentation and communicate clearly to ensure understanding.
• Perform thorough assessments of client needs including medical conditions, personal care requirements, and emotional/social factors.
• Accurately process data to establish new client records and initiate services in a timely manner.
• Identify potential service issues and use sound judgment to resolve them in accordance with company policies.
• Partner with the sales team to maintain strong communication with referral sources and community organizations.
• Respond to incoming inquiries and coordinate care consultations. Gather accurate information to determine appropriate service plans.
• Participate in a rotating on-call schedule, managing caregiver and client needs, and handling new inquiries as needed.

Qualifications

• Bachelor's degree in marketing, healthcare, or related field, OR at least 2 years of professional business experience.
• Proficient with Microsoft Office and adaptable to new technologies.
• Strong interpersonal and organizational skills, with attention to detail.
• Proven problem-solving ability and comfort working in a fast-paced setting.
• Excellent phone etiquette and customer service abilities.
• Professional, team-oriented attitude with a passion for serving others.
• Ability to connect with individuals from diverse backgrounds and build lasting relationships.

Make a Difference in Your Community

Join Comfort Keepers and help seniors in Greenville live with dignity, safety, and joy.

Apply now to become a valued member of our compassionate care team!