About the Role:

The patient care coordinator plays a pivotal role in helping patients navigate their journey back to health. The PCC is a critical part of the front office team that provides for the entire patient experience – from helping patients understand their insurance to scheduling patients for their visits and ensuring each patient has a positive experience with our clinic. We will provide support and training to help you grow into the role.

Compensation & Benefits

- Starting wage of $18.50/hr, scaled up with experience
- Company match on sIRA
- Competitive benefits including

• Paid Sick Leave
• Paid Vacation time
• Funding towards health / dental insurance

- Mentorship time to train and help you learn to care for patients in the way you want to

Essential Functions:

- Great customer service skills - meaning smiles, greeting people, being empathetic, being helpful and having an upbeat personality, not just in person but on the phone as well

- Communicate with patients including answering phones, scheduling/rescheduling, missed appointment follow up

- Scheduling new and returning patients from a faxed prescription, walk-in or phone call

- Helping patients understand that as a group we are their advocate / team helping them to achieve their Physical Therapy goals

- Guiding patients with their intake information, medical history and body part questionnaires on a laptop or tablet

- Completing patient registrations, insurance benefit verifications and prior authorization checks accurately

- Appointment scheduling and therapist schedule optimization

- Communicate frequently (verbally / via email) with physical therapists to optimize the patient's experience

- Assist in obtaining insurance pre-approvals and authorizations for treatment on behalf of patients

- Helping patients understand their insurance benefits

- Collecting and processing patient payments, setting up patient payment plans

- Managing patient documentation, putting together patient charts, ensuring critical documents are scanned in

- Communicate with doctor’s offices for information, work comp adjusters for authorizations and claims information.

Required skills:

- Medical office experience preferred

- Analytical and problem solving ability

- Proficiency with computers, Google Applications, Microsoft office applications and collaboration tools

- Willingness to work with multiple areas of the business to support patients

- Must be willing to work independently and as part of a team

- Ability to display professionalism and discretion while working with patients

- Obtain continuing education as required by business growth

- Proficiency with email

- Requires manual dexterity and general strength and endurance, including the ability to lift 5-50 lbs for office supplies

Minimum qualifications:

- Associates degree or equivalent education / work experience

- Full-time (~40 hours per week)

About Functional Performance:

Functional Performance Physical Therapy Center (FPC) is an outpatient physical therapy clinic with 4 locations across the greater Denver area. We’re on a mission to make our patients healthy, and we’re looking for talented people who are passionate about helping patients navigate their healthcare journey from beginning to end.

Job Type: Full-time

Pay: From $18.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Referral program
• Retirement plan

Medical Specialty:

• Physical & Rehabilitation Medicine

Schedule:

• 5x8
• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person