$5,000 Sign-on Bonus for External Candidates

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

You push yourself to reach higher and go further. Because for you, it’s all about ensuring a positive outcome for patients. In this role, you’ll work in the field and coordinate the long-term care needs for patients in the local community. And at every turn, you’ll have the support of an elite and dynamic team. Join UnitedHealth Group and our family of businesses and you will use your diverse knowledge and experience to make health care work better for our patients.

In this Health and Social Services Coordinator role, will be an essential element of an Integrated Care Model by relaying the pertinent information about the member needs and advocating for the best possible care available, and ensuring they have the right services to meet their needs.

If you are located in Oahu, HI, you will have the flexibility to work remotely* as you take on some tough challenges. Expect to spend about 75% of your time in the field visiting our members in their homes or in long-term care facilities. Our teams are based in the downtown Honolulu area along with West Side, East Side and North Shore areas.  You’ll need to be flexible, adaptable and, above all, patient in all types of situations.

Primary Responsibilities:

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• Assess, plan and implement care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care
  
• Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services
  
• Manage the care plan throughout the continuum of care as a single point of contact
  
• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
  
• Advocate for patients and families as needed to ensure the patient’s needs and choices are fully represented and supported by the health care team
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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• Current, unrestricted Social Worker license or LMHC in the state of Hawaii
  
• 2+ years of social work or similar experience
  
• Experience working directly or collaborating services for long-term care, home health, hospice, public health or assisted living
  
• Intermediate experience working with MS Word, Excel and Outlook
  
• Ability to travel in assigned region to visit Medicaid members in their homes and/or other settings, including community centers, hospitals or providers' offices
  
• Current access or ability to obtain internet access via a landline
  

Preferred Qualifications:

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• CCM (Certified Case Manager)
  
• Case Management experience
  
• Experience with or exposure to discharge planning
  
• Experience with utilization review, concurrent review and/or risk management
  
• Experience with electronic charting
  
• Experience with arranging community resources
  
• Field-based work experience
  
• Background in managing populations with complex medical or behavioral needs
  
• Background in mental health or experience working with serious mental illness
  
• Bilingual in Cantonese or Mandarin
  

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy