About Job

Position Title: Fraud Analyst

Locations: Effingham_IL

Time Type: Full time

Req ID: JR1053-Effingham_IL

At Midland, we’re proud to be a little different. You can see it in our bright orange signs-but there’s more to it than that. With our heartfelt and personalized approach, we’re focused on meeting every customer’s needs with the brightest solutions.

For more than 140 years, we’ve learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking.

We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all.

Our humble ambition keeps us growing, giving back, and looking ahead. We’re innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel.

You might say we’re unlike any other bank.

And you’d be right."

At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.

Starting Pay: $20.00-$24.00/hour

Position Summary

The Fraud Investigations Analyst works with the BSA/Fraud Manager to administer the fraud prevention, and identity theft prevention program, along with related procedures in accordance with Bank’s policies, procedures and applicable federal regulations. The Fraud Investigations Analyst I will perform investigative and analytical evaluations of account monitoring activities to identify and report fraud and suspicious activities to appropriate Manager and to assist in internal investigations and procedures to enhance the bank’s program. Responsibilities are completed under immediate supervision with well established procedures to follow.

Primary Accountabilities

Assists with supporting the Bank in the comprehensive end-to-end processes of the Fraud prevention program
Utilizes Yellow Hammer Fraud Detective software to review out of the ordinary account activity; identifies suspicious items, researches and returns debits and/or closes accounts. Contacts branch staff and customers when appropriate. Reviews include looking for fraudulent activity including but not limited to; identity theft, check fraud, check kiting, debit card compromises, wire fraud, internal theft and all types of forgeries
Researches customer online, mobile and business online banking activity to identify unauthorized account access. Monitors IP address activity to identify remote fraud attempts to customer’s online access
Utilizes multiple systems to investigate customers, including Lexis Nexis AML, Chex Systems, Judici and others as applicable
Monitors manual reports as applicable to identify fraudulent activities
Processes restitution payments and tracks payment activity
Identifies fraudulent transactions and cancels them from further process. Ensures activity does not repeat by working with branch staff or customers directly
Creates entries to credit or debit customers account for mitigation of fraudulent transactions
Monitors alerts provided by Sentry Service, Trusteer, DI, Bottomline, Guardian Analytics when a potential fraud attempt has occurred. Research and mitigate all alerts as necessary
Provides reports and statistics of fraud activity to Manager
Performs ongoing monitoring of customers associated with a fraudulent transaction
Monitors the Fraud email box and accepts calls into the Department Fraud Hotline from branch staff needing assistance with a fraud situation.
Provides recommendations for periodic Fraud training to address areas of weakness
The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
May require work in a Midland office to ensure collaboration and support of internal and external customers.
Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
Other duties as assigned.

Position Qualifications

Education/Experience:

High School education required, Associate’s Degree/ Bachelor’s Degree preferred or two years of equivalent work experience.
Willingness to attend job appropriate training
Minimum of two years banking experience including branch/platform experience and knowledge of Fraud, Bank Secrecy Act, AML, and ITPP regulatory requirements.
High degree of accuracy and attention to detail.
Strong analytical skills.
Ability to multi-task and work in high volume environment.
Good communication skills, written and verbal.
Organizational and time management skills.
Ability to work well independently and with others.
Basic knowledge of Bank services and products.
Prior experience with BSA/AML software preferred.
Displays a high degree of accuracy.
Absorb information quickly and work efficiently both as an individual and as part of the Midland States Bank Team.
Excellent written and oral communication skills.
Excellent interpersonal skills with internal and external clients.
Works well in team environment.
A high degree of confidentiality is required.

Competencies:

Business insight
Cultivates innovation
Drives results
Makes sound decisions
Being a brand champion
Collaborates
Communicates effectively
Customer focus
Being Authentic
Emotional Intelligence
Self development
Being flexible and adaptable

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We’re proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at .

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT