About Job

About the Role

We’re seeking a dynamic and strategic Vice President of Operations to lead the performance, growth, and culture of our company-owned Dogtopia locations. This leader will play a critical role in scaling operations, mentoring General Managers, and ensuring each location meets and exceeds its operational, financial, and customer experience goals. The VP will serve as a key member of our leadership team and a direct driver of business results.

Key Responsibilities

Operational Excellence:
Drive consistent execution across all 12 locations, ensuring high standards in safety, service, cleanliness, staffing, and overall customer experience.
Leadership Development:
Lead, coach, and develop a team of General Managers to become best-in-class operators. Champion a leadership pipeline that promotes from within and supports high-performing team cultures.
Financial Management:
Own the P&L for all company-owned locations. Create, manage, and execute against annual budgets, revenue targets, and cost control initiatives to optimize profitability.
Strategic Growth:
Identify opportunities to enhance operational efficiency, guest satisfaction, and team engagement. Partner with cross-functional teams to develop long-term growth strategies for the company-owned network.
Performance Culture:
Establish a performance-driven culture with clear KPIs, scorecards, and accountability frameworks. Lead monthly and quarterly business reviews with site leaders.
Brand Representation:
Ensure that all locations consistently uphold Dogtopia brand standards, values, and operating procedures. Be a culture carrier.
Collaboration:
Partner closely with HR, Marketing, Finance, and other teams to implement programs that strengthen recruitment, retention, customer loyalty, and operational systems.