About Job

JOB SUMMARY

The Primary Care Manager serves as the first point of contact for clients at our state licensed behavioral health group practice. This role is responsible for creating a welcoming environment, engaging clients in recovery from the moment they enter the facility, managing administrative tasks, and supporting the operational needs of the practice to ensure a smooth client experience.

Position Performance Requirements:

Client Interaction: Greet clients in a professional and compassionate manner, ensuring a positive first impression.
Appointment Management: Schedule, reschedule, and cancel appointments using electronic health record (EHR) systems, coordinating with counselors, peer support, medical staff, and clients.
Referral: Facilitate patient engagement and follow-up in care. Conduct outreach contact activities and coordinate referral to appropriate allied agencies.
Client Intake: Assist with intake processes, including collecting client information, verifying insurance, and explaining practice policies.
Communication: Answer phone calls, respond to emails, and handle inquiries from clients and third parties promptly and courteously.
Community Connections: Facilitate interagency or outside referrals to evidence-based psychosocial treatments as directed by other team members.
Administrative Support: Maintain accurate client records, process payments, and manage billing inquiries in compliance with HIPAA regulations.
Office Organization: Keep the reception area clean and organized, manage office supplies, and coordinate with vendors as needed.
Collaboration: Work closely with clinical staff to ensure seamless communication and support for client care. Establish and maintain productive working relationships with fellow employees, supervisors, and the public
Confidentiality: Handle sensitive client information with discretion and adhere to all privacy and compliance standards. At all times maintain strict adherence to Federal and State Confidentiality Laws and HIPAA regulations.
Advocate: Assist patients in learning to advocate for themselves and, when necessary, advocate for them with coworkers, other agencies, and larger advocacy organizations.

Education Requirements:

* bachelor's degree in a human services field, or

* a minimum of two years of experience serving individuals with behavioral health issues, or

* equivalent combination of education and experience

Hiring preference will be given to Certified Behavioral Health Peer Support Specialist candidates

Initial Employment:

Evaluations will be conducted by the Business Director on an ongoing basis during the initial 6-month probationary period. Position eligible for paid time off and sick leave following probationary period, and organizational holidays immediately in accordance with Dynamic Recovery’s personnel policies.

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Benefits: