Job Details

Title: Optavise Bilingual Benefits Counselor

LOCATION : REMOTE from any US based location. Evening Shift: 11:30am-8:00pmCT/12:30pm-9:00pmET

The stated pay range is based on a national-average location. Actual salary is determined by factors including relevant work experience, skills and location.This position is bonus eligible.

CNO’s worksite division, Optavise, is seeking aBilingual Spanish/English speaking,Benefits Counselor to provide personalized, comprehensive education to employees on their employer’s benefits offerings, ensuring clarity and support during all enrollment events. This role assists new hires navigating Open Enrollment and guides employees experiencing qualifying life events (QLEs in making well-informed decisions.

This is your opportunity to contribute to the success of one of CNO’s fast-growing brands. As the organization grows, you’ll see professional development opportunities and learning opportunities.

As a Benefits Counselor , your responsibilities will include:

• Conducting one-on-one sessions to educate employees about their benefits options during various enrollment events such as new hire onboarding, open enrollment periods, and qualifying life events (e.g., marriage, childbirth, loss of coverage).
• Facilitating benefits selection by helping employees understand their choices and the implications for themselves and their families.
• Maintaining up-to-date expertise in a wide range of employer-sponsored benefits, including PPO, RBP, EPO plans, high-deductible and consumer-driven health plans, HSA, HRA, and FSA, short- and long-term disability insurance, and various life and accident insurance plans.
• Providing expert-level guidance for qualified life event benefits-related inquiries, including ensuring that benefit changes meet compliance and employer policy guidelines.
• Ensuring accurate completion and submission of benefit elections through benefits administration systems, carrier platforms, and proprietary portals.
• Assisting internal teams with training on benefits administration platforms during client implementations.
• Accurately document interactions, follow-ups, and resolutions in the system.
• Participate in mandatory internal training to stay informed on projects, industry updates, and system enhancements.
• Mentoring and training junior team members, sharing advanced knowledge and best practices, including the development of training materials.
• Conducting audits of the client's benefits administration system by performing ad-hoc testing of the entire online enrollment experience and the benefits content provided on the website. Reporting any defects or inconsistencies identified to ensure they are resolved before the enrollment period begins.

The Benefits Counselor position is well-suited for you if you have :

• Exceptional written and verbal communication skills to simplify complex benefits information in Spanish and English.
• Advanced customer service and interpersonal skills, consistently exceeding member expectations.
• Strong analytical abilities to interpret employee benefit policies and plan documents.
• Comprehensive understanding of employee benefits programs, including enrollment processes.
• Expertise in benefit plan documents, HIPAA, and PHI/PII regulations for compliance and data security.
• Proficiency in benefits administration platforms (PlanSource, Empyrean, ADP) and internal systems.
• Attention to detail and accuracy in data entry and testing insurance/benefits with high-level scenarios.
• The ability to operate independently and collaboratively in a remote environment, maintaining productivity.

What you’ll need:

• Education: High School Diploma
• Certifications/Licenses: Active resident state health and life insurance license. Ability to obtain non-resident state licenses and be appointed by insurance carriers.
• Related Work Experience:2+ years of experience in customer service or external facing role requiring strong written and verbal communication.
• Fluent in Spanish and English

What will set you apart :

• Education: Bachelor's Degree
• Field of study: Healthcare Administration, Social Work, related field, or requisite experience
• Related Work Experience: previous experience with employee benefits for either provider or payor perspective preferred; 4+ years of experience in a call center environment or technical support role, 1+ year of experience with Salesforce, 1+ years of experience with benefits administration software

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan with company match
• short-term & long-term disability insurance
• Paid time-off and corporate holidays,
• paid parental leave
• company paid life insurance

Click on this link for additional information.

CNO embraces flexibility and encourages you to work where you’re most productive.Associates who live within a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando and Milwaukee) have access to come into that office.

Associates who live outside of a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando and Milwaukee) may perform this role full-time work from home (WFH)from any US based location, as long as you are willing to work central or eastern time zone hours.

All associates may be asked to travel to varying corporate offices periodically. Work cannot be performed from outside of the United States.

Optavise is a trusted benefits partner for business owners and human resources professionals who work hard to build and maintain a healthy, happy workforce. Through Optavise’s cohesive suite of products and services, we guide employers and employees through their healthcare choices to help reduce costs and increase benefits engagement. We streamline administration for employers and educate employees about benefits and care options, making it easy for them to choose and use their benefits wisely. Optavise provides a first-of-its-kind benefits solution, including:

• Benefits administration technology for a streamlined enrollment process
• Customizable selection of voluntary benefits that employees want and need
• Year-round benefits education, communications and advocacy to inform and empower employees to become better healthcare consumers
• Expert resources, helping employees maximize their benefits and make more informed choices for themselves and their family members.

Our goal is to help people make good healthcare decisions. By simplifying administration and making benefits easier to understand, we help drive employee engagement and satisfaction, and save employers time and money.

Optavise is the worksite marketing brand of CNO Financial Group. CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents.Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families and businesses through a lifetime of financial decisions.

We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando and Milwaukee.

At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.

If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Compensation

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ReqID : JR169350

Job Type : Full time