ABOUT URBAN TRIAGE, INC.

Urban Triage, Inc. is dedicated to inspiring a profound transformation within cultures, institutions, and communities, forging a path toward a humane future for all. We actively engage with systems to implement systematic, sustainable, equitable, and clinically sound approaches to enhance health behaviors and prevent illness.

Our vision is to break down barriers and foster a thriving environment through education, community support services, and diligent advocacy. We aim to dismantle obstacles such as inadequate education, limited resource access, and disparities in class and health, creating a foundation for lasting change.

We aspire to promote positive health outcomes and bridge significant health disparities at the community level. By meeting basic needs first, we empower communities through educational opportunities and impactful advocacy across multiple levels. We are committed to standing in the gap for those who need it the most, through advocacy, transformative education, and seamless coordination with partner organizations, city officials, and community resources.

At the heart of our work is a deep-rooted trust within the community and a proven track record of empowering change. Together, we can build a brighter, healthier future for everyone.

POSITION OVERVIEW - Case Manager

Urban Triage Case Managers are cross-trained across all housing programs offered by Urban Triage and provide intensive, person-centered case management, system navigation, and service coordination. They center on addressing housing barriers, transformative education, and community outreach. Case Managers collaborate directly with clients, community agencies, and partners to promote housing stability through goal-setting and resources that address the client's barriers to housing, including employment readiness, mental health, financial empowerment, and community integration.

This position supports adults, youth, individuals, and families through comprehensive case planning, strength-based services, and strategic coordination with landlords, community agencies, and service providers. All services are delivered in alignment with Urban Triage’s Mission, Vision, and Values.

QUALIFICATIONS

• Commitment to the mission and values of Urban Triage, Inc.
• Experience in case management and non-profit experience or related social service work is preferred.
• Strong interpersonal, communication, multitasking, and crisis intervention skills.
• High organizational skills, time management, and attention to detail.
• Intermediate computer literacy skills and general math (multiplication, percentage, division, etc.). ,
• Must be flexible, self-motivated, and able to work independently and within a team.
• Comfortable with community outreach and relationship building. Going into the community, self-led and motivated to support the work of Urban Triage.
• Must pass a background check.
• A valid driver’s license, insurance, and reliable transportation.
• Being bilingual (English/Spanish) is a bonus.

TASKS & RESPONSIBILITIES - CASE MANAGEMENT

• Conduct client walk-ins, intakes, and regular follow-up appointments.
• Build report with clients through compassionate conversation before paperwork.
• Identify key barriers to housing: income, credit, criminal history, rental background, participation, mental health, AODA, and desire to be housed.
• Facilitate housing plans based on client-identified priorities and root cause barriers.
• Develop 3 SMART goals per client, with three action steps and three resource referrals per goal, reviewed and updated at each meeting.
• Create and maintain detailed case notes, service plans, and appropriate documentation in all databases and physical client files.
• Conduct weekly meetings with clients in-office or in the community.
• Comply and adhere to all case management processes and guidelines Urban Triage defines.
• And other tasks assigned by Urban Triage
• A more detailed list of tasks/responsibilities will be provided upon hiring or request

BENEFITS

• Life, Dental, and Vision Insurance.
• Employee Wellness Benefits (up to $10K for executive-level employees).
• 4 Weeks of Vacation, plus PTO and Sick Leave.
• 1 Paid Week Summer Break.
• 2 Weeks Paid Christmas Break.
• Disability Insurance eligibility after one year (executive-level).
• Performance bonuses and compensation incentives after one year.

DISCLAIMER

• The job description has been designed to indicate the work's general nature and essential duties and responsibilities. It may not include every task or requirement, and duties and responsibilities may change at any time with or without notice.

COMPLIANCE REQUIREMENT

• This role requires strict adherence to all federal, state, and local guidelines regarding client confidentiality, HIPAA regulations, and company policies. Case Managers must comply with Urban Triage’s Code of Conduct, Privacy Policies, and Data Security Protocols.

Job Type: Part-time

Pay: Up to $20.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Dental insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• Rotating weekends

Work Location: In person