About Job
The intake coordinator is responsible for providing customer service assistance to prevent and resolve problems linked with treatment services throughout TSS and the greater Atlanta community.
Minimum Qualifications, Education & Experience:
- 1 year of experience as an Intake Coordinator
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) (Required)
- One year of experience working in a behavioral healthcare environment (a plus)
- Bachelor’s Degree from an accredited college or university
- A minimum of one to three years of counseling experience in the social services industry with proven results is required; behavioral health is highly preferred.
- Experienced in customer service, scheduling, and referral processing in a social services environment.
- Possess an equivalent combination of education and experience and the ability to communicate clearly and concisely in writing and orally.
- Has general knowledge of community resources and the ability to aid in the company’s success and growth.
- Strong attention to detail and ability to meet tight deadlines
- Self-motivated
- Ability to multitask and prioritize well while under pressure
- Perform internal monitoring and auditing (a plus)
Duties Include:
Key Performance Indicators:
Referrals will be screened to determine eligibility for services
POE and client assignments are completed within 24 hours
Insurance will be verified by the 6th of each month
Office Maintenance
- Open and close the Atlanta office daily
- Retrieve referrals from BHL, fax, email, and phone
- Answer incoming calls and emails to Trinity Social Services and provide information regarding treatment services and employment
- Scan/Upload documents into CareLogic Document Library
- Ensure demographic and financial information within CareLogic is accurate:
- Process Releases of Information
Assessments
- Obtain demographic and treatment history information and indicate on the appropriate documents within CareLogic
- Receive phone calls, faxes, and emails regarding requests for treatment services from referral sources
- Complete the required documentation for Medicaid Clients
- Assign initial behavioral health assessments to Assessors based on availability and service area
- Enter referral statistics in the Management Worksheet
- Update the Referral Tracker tab in the Management Worksheet
- Assign assessments to the Assessor
- Upload authorization information into CareLogic for initial services
- Update staff relationships for assigned clients
- Receive consents via email and upload them into the Document Library
Hospitals/Hospital Discharge
- Receive phone calls from families, clinicians & discharge planners
- Document behavioral health hospital admissions on Memo to Chart with Hospital activity code
- Document hospital discharges on Memo to Chart with Hospital discharge activity code
Clinic
- Schedule appointments for the Psychologist, Nurse Practitioner, and Nurse
- Create orders for services associated with treatment at least two days before the clinic
- Review consent documents with clients in need of updates and/or missing consents, obtain signatures, scan/upload documents into the Document Library
- Obtain the Release of Information (ROI) for communicating with the PCP
- Review and obtain signatures on Treatment Plans
- Disseminate client surveys and retrieve completed surveys
Discharges
- Notify clinicians with inactive insurance of the need to close/transition the chart
- Conduct follow-up satisfaction surveys with individuals who have been discharged
- Complete administrative discharge for individuals with open charts but no services
- Complete discharge summary associated with the client
Job Type: Contract
Pay: $16.00 - $18.00 per hour
Part-time, Full-time
In-Office
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