Job Summary:

As a Patient Care Coordinator you will be the first point of contact for our patients so you have a vital role in helping create a warm and welcoming environment. Responsibilities include pre-registration/scheduling, message and queue management, medical records request management, referral management, and billing/payment processing/charge reconciliation.

Job Duties

• Coordinates all aspects of patient scheduling, rescheduling, cancelling and managing appointments in a fashion that meets patient care needs and optimizes provider schedules..
• Manages multi-line telephone system (incoming and outgoing). Following guidelines to identify and direct patient calls for scheduling, or to the appropriate department
• Performs eligibility checks on patients as necessary by telephone or electronically as appropriate.
• Verify active and contracted insurance coverage in multiple systems and/or educate patients on co-insurance/co-pay, self-pay, L&I, MVA, Medicaid, Medicare/Medicare Advantage, etc.
• Provides great customer service for internal and external customers requesting information related to pending authorizations, authorization process or other related issues.
• Requests, confirms and validates interpreter services.

Competencies

• Excellent customer service
• Computer skills
• Ability to read, understand and follow verbal and written instructions
• Ability to type and write clearly and correctly.
• Can establish and maintain effective working relationships with patients, employees and the public. Can de-escalate difficult interactions.
• Seeks appropriate help from supervisor or clinical staff to solve problems when appropriate.
• Can multi-task and maintain professional demeanor in a busy practice environment
• Serves as a liaison between patients, physicians, and other support staff.

Work environment

Medical practice setting with office type workstation

Monday - Friday

Physical demands

• Sitting, standing, and walking throughout the day.
• Stooping, bending and stretching for files and supplies.
• Using computer screen for long periods of time.
• Occasional lifting of files or paper weighing up to 20 pounds.
• Manual dexterity sufficient to operate a keyboard, telephone, copier and other office equipment.
• Occasional interruptions

Required education and experience

• Minimum one-year medical office experience
• High School graduate or GED
• Job experience that demonstrates an understanding of medical terminology
• Prior job knowledge and use of electronic medical records (EMR)
• Previous switchboard experience
• WA State Insurance knowledge
• Familiarity with HIPAA and other health industry compliance standard

Preferred education and experience

• Additional medical office experience (2 to 5 years)
• Understanding L&I Referrals
• ModMed EMR experience
• Bilingual Spanish speaking

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Work Location: In person