Summary

Duties

Major duties include, but are not limited to:

• Administrative, technical, and clinical supervision of advanced practice, licensed Social Workers, and Counselors, Peer Supports, and Administrative Staff. Performs administrative and personnel management functions including resolution of complaints and grievances. Enacts disciplinary measures as appropriate.
• Monitors staff productivity, maps staff clinical and administrative duties, establishes performance expectations, evaluates performance outcomes, and audits clinical documentation. Develops work improvement plans and ensures that staff are adequately trained and meet competency standards to complete their work duties. Exercises supervisory authorities and responsibilities involving staff workload including assignment of additional duties. Determines and evaluates current staffing needs and caseloads and approves or denies time and leave requests.
• Serves as the primary case manager for a partial caseload of HUD-VASH clients. Provides coverage of staff duties as needed and clinical care and case management at the advanced practice level.
• Assists in developing personnel documents such as position descriptions and functional statements. Assists in the hiring process to fill vacant positions to include conducting applicant interviews.
• Assures accuracy of programmatic data, conducts necessary reconciliations, and audits and oversees data reporting. Provides training and oversight of data collection systems to include HOMES, CMS, CPRS, MHS, etc.
• Performs program analysis, review, and design. Assists in developing new templates, brochures, handbooks, forms, etc. for each program ensuring compliance with regulatory standards.
• Conducts regularly scheduled team meetings and keeps staff apprised of changes in policies and procedures as determined by local leadership, VISN, HPO, and VACO.
• Administers informational and analytical systems to evaluate and enhance the quality of services provided to Veterans. Responds to Veteran complaints and grievances specific to each program.
• Tracks and ensures completion of program consults and National Hotline calls according to set standards. Assists HCHV Coordinators with scheduling and oversight of Stand Downs across the state.
• Ensures staff compliance with accreditation standards, VA directives and handbooks, Standard Operating Procedures (SOP), and standards developed specific to the program.
• Develops working partnerships and coordinates with community partners to meet Veteran care needs. Establishes strong working relationships with local partners to include but not limited to Volunteers of America, Veterans Inc, Joining Community Forces, Continuums of Care, Public Housing Authorities, Property Managers, HUD, Coordinated Entry Systems, Contract Emergency Shelters, Stand Down providers, Probation & Parole, Veterans Treatment Courts, etc.
• Attends National programmatic conference calls and webinars. Relays critical information and programmatic changes to staff. Ensures staff follow-up with required National programmatic changes.
• Provides new employee training ensuring that staff are adequately trained in their job duties, safety in the field and VA policies and procedures. Coordinates with VA departments to ensure adequate training and issuance of necessary equipment to include vehicles, cell phones, laptop computers, desktops, etc.