Care Manager

Job Overview:

The Care Manager is responsible for the daily care of Touching Hearts at Home clients. This position requires an ability to build strong relationships with clients while providing individualized care plan execution based on specific needs and abilities. The Care Manager is part of a team collaboration to ensure the highest quality of care for new and existing clients. Our ideal Care Manager is committed to creating an excellent relationship with all clients, caregivers, and care partners in the community, is self-motivated, assertive, driven to succeed, has excellent follow-through, and able to balance several tasks/situations at a time. Our mission is to provide our clients with the best care, personalized to fit their needs. Through compassionate and dependable caregivers, we ensure clients remain in their homes independently and safely. Touching Hearts has an outstanding reputation within the community, and will only continue to maintain that reputation by building a team surrounded by outstanding individuals that care about the people they serve and the staff that they work with.

Responsibilities:

• Monitors the effectiveness of care plans, making changes as necessary to ensure continuity of care.
• Review care logs to ensure accuracy, appropriateness, and completion.
• Evaluate information in care logs to determine client care plan updates, Caregiver training and any daily task edits.
• Review Family Room posts and communicate with client and/or family as needed.
• Act as a key communicator on care matters (including any change in condition, concerns, requests, etc.)
• Document any key activity information in WellSky for client and/or Caregiver.
• Conduct and convert new client assessments.
• Introduce and train new Caregivers in the field.
• Coach Caregivers as needed to improve relations between client and care team.
• Review client schedules and connect with the Scheduling Director for any noticeable discrepancies, potential problems, changes and communication needs.
• Provide Monitoring visits every 3 months minimum.
• Contact clients to solicit feedback on the care team, services provided, schedule and overall satisfaction.
• Work closely with the Operations team to establish and satisfy staffing needs.
• Answer phones and direct calls as needed.
• Fill-in caregiving with clients when needed.
• Develop and manage various reports relevant to Care Management.
• Complete initial and ongoing State license-required training courses.
• Perform other duties and services as assigned.

Qualifications/ Requirements:

• 1+ years Caregiving experience is required.
• Highly organized, detail oriented, and able to balance several tasks/situations at a time.
• Self Motivated and a positive team player.
• Must possess a passion for helping people and improving the lives of others, particularly seniors.
• Able to perform Caregiving duties when needed.
• Possess a motor vehicle in good condition, reliable and dependable.
• Must have a valid driver’s license and proof of insurance.
• Expected to wear business casual clothing.
• Represents Touching Hearts at Home in a professional and positive manner within the agency and within the general community.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Mileage reimbursement
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• On call

Work Location: On the road