QUALIFICATIONS:

• High School Diploma or equivalent
• Social Service Designee Certification
• Degree in Social Work, Psychology, Sociology, Gerontology is preferred
• Excellent management skills
• Good administrative and organizational abilities
• Good interpersonal skills
• Adheres to professional appearance
• Knowledge of Social Resources in the Community

CLINICAL / ADMINISTRATIVE

• Ensure the residents’ psychosocial and concrete needs are identified and met in accordance with federal, state and company requirements
• Assess the psychosocial, mental and emotional needs of residents
• Timely and accurate completion of the MDS
• Orient residents to the center
• Assist with discharge planning
• Implement and update Resident Care Plan and Social History
• Develop and maintain a list of community/outside resources
• Communicate needs and plan of care to resident, families, responsible parties and appropriate staff
• Maintain interpreter services for residents, if applicable
• Assist with the facilitation of Advance Directives for those who indicate a desire to complete one
• Maintain a Theft/Loss binder
• Assist with the Grievance protocol
• Participate in abuse investigations, when required
• Participate in meetings, in-services and training as required
• Implement and maintain an ongoing Quality Assurance Performance Improvement (QAPI) as required
• Assist with coordination of resident room moves
• Participate in the facility’s Behavior Management program
• Provide Trauma Informed Care Screenings and Training per regulatory guidelines
• Arrange ancillary services that have been determined necessary to maintain the residents’ concrete needs
• Coordination and maintenance of the IDT invitation process to residents and resident representatives
• Meet with consultants as required

CONSUMER SERVICE

• Presents professional image to consumers through dress, behavior and communication skills
• Adheres to company standards for resolving consumer concerns
• Promotes and observes resident rights per regulatory guidelines
• Maintains an organized office
• Organize and maintain a professional work setting