The role of the candidate is to provide technical knowledge and on-hands troubleshooting with product problems. The Level II employee will receive direction from upper management. The role also means the employee is expected to apply their experience to more complicated tasks, building upon experience to further expand on their knowledge base. It is important that the employee has motivation and good social skills, interacts well with others, and willing to ask for help, if needed. Finally the employee must be able work with limited supervision once given a specific task. Finally in this role you will be required to solve a complexity two problem.

Provides operational, maintenance and troubleshooting skills to Canon High speed production printers. This is possible by using prior experience in the areas of mechnical, electrical and industrial engineering disciplines, although a specific degree is not required

• Providing troubleshooting skills to "printer down" instances.
• Providing Preventive maintenance, installing FCO's, and keeping the printers in operational ready condition.
• Meeting the quality standards necessary for the device to perform at customer requirement.
• Performing routine maintenance, troubleshooting hardware and software problems, and repairing malfunctioning printers. Identifying and resolving issues related to printer functionality, including paper jams/paper breaks, connectivity issues and print quality requirements.
• Providing technical assistance by offering guidance on proper usage and troubleshooting tips in the event of a error condition on the device.
• Maintaining printer consumables, which include inks, papers, cleaners and etc.
• Working with others to ensure the total readiness of the specific device.
• An understanding of different printer types and their components.
• Proficiency in using diagnostic tools and techniques to identify and resolve printer problems.
• Awareness of safety regulations and environmental considerations related to printer maintenance and disposal.
• To understand the theory of operation of production print systems and the ability to effectively operate production print systems. finally, actively communicating problems, resolutions, and maintenance tasks with all concerned parties. A complexity 2 problem should take 2 hours to solve, so given a fault on a printing device, that is a C2 problem, you will be able solve it in 2 hours or less.

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. 

We’re looking for a dedicated individual with:

• Associates degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience.
  Associates degree in mechanical or mechanical engineering capacity from an accredited college or technical school or equivalent experience.HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
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• Requires some travel (valid driver's license and acceptable driving record necessary
• The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated base salary range for this role: $21.50-30.75 Hourly.

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