About Job

State Systems, Inc.
Job Title: Service Coordinator
Department: Fire Protection Systems Division
Reports To: Service Coordinator Manager

SUMMARY

Assists in coordinating scheduling, processing, and invoicing of service and installations from start to end by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

Takes customer service calls for the Fire Protection Systems Division and initiates appropriate responses.
Provide support to technicians in the field.
Prepares schedules for monthly inspections, new installations, and other services for the Fire Protection Systems Division.
Obtain information needed for new customer creation. Setup new customers in computer system.
Enter recurring and demand service request orders in computer system.
Process service request orders in computer system through the processing of invoices, sending invoices to customers, and scanning and uploading invoice copies and work order documents to document management system.
Assist as requested with the preparation of monthly commission schedules.
Possess advanced computer skills.
Proficient in Microsoft Excel, Word and other MS Office products. All other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS
Must have a valid driver’s license and a good driving record.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand, walk. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside-weather conditions. The noise level in the work environment is usually quiet.

Company Overview:

State Systems is a privately owned total protection company based in Memphis, Tenn., which seeks to embody its mission of protecting life and property into every client and product every day. Long-known in the Mid-South for its family-owned leadership and life safety systems, the company’s longest-standing and best-known services – such as fire protection equipment, training and cleaning services – have been enhanced by new technology services such as network integration, structured cabling systems and wireless support.

By operating with the utmost integrity, offering superior products and excellent customer service, State Systems has positioned itself as a leader in numerous industries providing a wide range of products and services through four divisions: Fire Protection, Cleaning Services, Technology and Low Voltage. Each division features highly trained and industry-certified professional technicians to install and maintain your system to perform as specified.

With years of proven experience in designing and fitting clients with engineered systems, State Systems is committed to finding the right solution for you. Whether you need a stand-alone product or a custom-fitted total integration system, you can trust State Systems to provide top-of-the-line products backed by a highly knowledgeable and dedicated staff.

Benefits:

401(k) / 401(k) matching
Health insurance
Dental insurance
Vision insurance
Life insurance
Voluntary insurance
Logo attire
Employee assistance program
Flexible spending account
Health savings account
Opportunities for advancement
Paid time off
Holiday pay
Professional development assistance
Referral program
Retirement plan
Payment frequency: biweekly
Accident & critical illness benefits
Hospital indemnity benefits
Pet insurance
Wellness benefits

Pay Rate:

$15.00 - $20.00 per hour.
Wages based on experience, education, and certifications.

State Systems is committed to helping you achieve your best health & rewards you for taking part in a wellness program. An Equal Opportunity Employer: EEO/Drug Free/M/F/Disability/Veterans

Ability to Commute/Relocate:

Reliably commute or planning to relocate before starting work (Required)
Work Location: In person

Experience: