Job Advert

Location:

Candidate must be located within 50 miles of Warwick, RI

Training Hours, location, schedule:

8am - 5pm EST is training hours - training will be in office - Monday - Friday.

9/2/2025 is start date.

9/2/2025 - 9/29/2025 will be initial training.

9/30/2025 - 10/13/2025 will be nesting - nesting is also in office.

Post-Training Hours, location, schedule:

8am - 11pm EST will be post-training schedule - Monday - Friday.

Post training location is remote.

Pay:

Max pay rate: $20 per hour

Type:

Contract (Full-time hours), Monday–Friday, 8 AM to 11 PM (flexible shifts based on business needs)

Start Date:

ASAP

About the Job

Join a leading insurance provider as a Senior Customer Service Representative supporting the Dental Global Customer Solutions (GCS) team. In this role, you’ll handle inbound customer inquiries via phone and email, resolve issues with empathy, and ensure every customer interaction is exceptional.

Your New Customer Service Job:

• Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative and claims organizations;
• Provide service to customers who possess a policy through MetLife by responding to requests via telephone regarding insurance and other financial service products and benefit plans;
• Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.;
• Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing;
• Efficiently access multiple electronic systems and LAN/PC to provide complete response;
• Work at all times to enhance and strengthen the relationship between the customer and MetLife;
• Support special campaigns as needed, or if solicited by the customer; Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.

What You’ll Need to Succeed:

• - 1-2 years call center experience preferred (Will accept customer service experience as well)
• - Strong computer literacy required.
• Excellent oral & written communication skills;
• Superior telephone etiquette;
• Excellent listening skills and ability to articulate ideas;
• Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of MetLife; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers;
• Strong organizational skills;
• Strong ability to multi-task;
• Demonstrated ability to manage stress;
• Strong computer skills;
• Ability to “think out of the box” to generate innovative process improvements;
• Strong solid math and analytical skills;
• Ability to work various shifts within hours of operation.
• Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred

What You’ll Get in Return:

• Opportunity to enroll in full medical, dental, vision, 401K, and life insurance ($20,000 benefit)
• Weekly pay and consistent hours
• Supportive recruiter guidance throughout the hiring process
• Access to resume tips, interview prep, and career coaching

What to Do Now:

If you're interested, apply now—we’re hiring fast!

At Hays, we’re more than recruiters—we’re career partners. If this role isn’t right for you, visit hays.com for more opportunities.

Additional Info:

• Must be legally authorized to work in the U.S. (no sponsorship available)
• Drug testing may be required
• ADA accommodations available upon request