Job Summary:
The Surgical Care Coordinator is responsible for counseling surgical patients prior to their pre-operative appointment. This role ensures the smooth financial and clinical process with proactive patient communication pre-operatively. The Coordinator will work closely with patients, surgeons, and clinical teams to ensure all aspects of surgical scheduling, insurance, and payment processes are effectively managed.

Key Responsibilities:

• Patient Coordination:
  • Schedule preoperative, postoperative, co-management, and surgery appointments.
  • Reschedule surgical-related appointments as needed to accommodate both patient and surgeon availability.
• Insurance and Eligibility:
  • Verify insurance coverage for all surgical procedures, including co-management services.
  • Prepare detailed estimates of fees based on insurance verification and procedure costs.
  • Follow up on surgical authorizations, ensuring approvals are obtained before the scheduled surgery.
• Payment Collection:
  • Collect payment from patients after pre-operative appointments
  • Ensure full surgical payments are collected prior to surgery.
• Documentation and Consents:
  • Collect all required signature consents for surgical procedures, ensuring they are completed and filed appropriately.
  • Maintain accurate and complete patient records regarding surgical consent and other documentation.
• Patient Education:
  • Educate patients about available cataract packages and lens options.
  • Provide patients with education materials prior to pre-operative appointment.

• Customer Service & Patient Experience:
  • Provide exceptional customer service, fostering a welcoming and supportive environment.
  • Engage with patients in a vibrant and positive manner, ensuring the patients feel valued and understood throughout their surgical care journey.

Qualifications:

• High school diploma or equivalent (required); associate's or bachelor's degree in a healthcare-related field (preferred).
• Experience in medical office administration, surgery scheduling, or patient care coordination (required).
• Knowledge of insurance verification and authorization processes (required).
• Proficiency in healthcare billing and charge posting systems (preferred).
• Strong organizational and communication skills, with the ability to manage multiple tasks and deadlines.
• Detail-oriented, with excellent customer service skills.
• Ability to work collaboratively with clinical teams and patients.

Working Conditions:

• Office environment with potential exposure to clinical settings.
• Full-time, Monday to Friday

Willing to travel to multiple locations