About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Home Location: 3003 N Central Ave., Phoenix, AZ

As a High-Risk Care Coordinator, you will facilitate the delivery of care by the Provider. Care Coordinators are liaisons to the patient/family/caregiver working with the Provider's direction and orders to provide quality healthcare for the home bound or home limited patient. The high-risk team is dedicated to caring for complex, high-needs patients to improve their quality of life, enable them to live well and age healthfully at home and avoid hospitalizations. Each team member will play an essential, role within the team. Our high-risk program offers individualized, evidence-based, multidisciplinary, value-based care to our patients with the greatest needs in the care setting best suited to support their wellbeing including the PCP office, high risk clinics, patient homes, and other settings (e.g., dialysis centers).

How You Will Get Things Done

• Complete daily follow-up sheets including ordering of labs & tests, referrals, ordering of DME equipment
• Order any acute imaging/labs for Provider
• Provide support to designated provider in all patient care areas
• Management of required signature documents
• Procession of all completed documents (including outgoing faxes)
• Track outgoing referrals to home health agencies
• Communicating & collaborating with other Care Coordinators to assure all work is completed
• Keep workspace within HIPPA compliance
• Communicate daily with Provider to encourage delivery of comprehensive care plan to each patient within the team and expedite workflow to facilitate Providers ability to see patients
• Check EHR email regularly (approximately every 2 hours). Follow up on requests in a timely manner
• Schedule follow-up patient appointments daily
• Run INSPECTS for Providers on any new patients and patients that are currently on narcotics for the next day’s schedule
• Answers phone calls/messages from or pertaining to Village At Home patients
• Phone in prescription refills
  
  

How You Will Build Trust

• Demonstrate honesty, integrity, and effective communication skills to build relationships throughout the organization.
• Communicate unexpected schedule delays to patients in a timely and empathetic manner and provide assistance to ensure patient comfort and satisfaction during any delay.
  
  

How You Will Innovate

• Serve as a Village brand ambassador, building strong relationships with patients, families, caregivers, and community leaders to enhance our reputation and visibility within the community.
  
  

Experience To Drive Change

• Certified Medical Assistant or eligible within 90 days of hire
• 3+ years of experience in a healthcare setting or a bachelor's degree in a healthcare related field.
• Current BLS certification for healthcare providers preferred; required within 90 days of employment.
• High School Diploma/Equivalency required.
• Comfort with technology including the Microsoft suite of products
• Prior experience using electronic health record
• Experience in primary care, family practice, internal medicine, urgent care or ER preferred.
  
  

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.