Location: Member-facing role, San Antonio, TX

Duration: 6 months

Work Hours: Monday–Friday, 8:00 AM – 5:00 PM

Worksite: Remote field-based

Position Overview:

The Flex Team Specialist will support the Star Kids program by providing comprehensive care coordination to pediatric members. This includes conducting in-home SAI assessments, telephonic outreach, arranging DME and therapies, and ensuring timely follow-ups. The role is designed to fill in for staff currently on leave.

Key Responsibilities:

• Conduct in-home SAI assessments
• Perform regular telephonic outreach and 28-day follow-ups
• Coordinate services such as DME, therapies, and provider referrals
• Document activities and complete required forms accurately and timely
• Meet all turnaround time (TAT) and documentation standards
• Follow established workflows and processes

Qualifications:

• Required:
• RN license
• Associate’s Degree
• Pediatric care experience
• Proficiency with Word, Excel, Outlook, and Microsoft Teams
• Strong communication and organizational skills
• Preferred:
• Bachelor’s Degree
• Prior experience with Medicaid LTSS populations and service coordination

Onboarding & Expectations:

• First day includes equipment setup and Centene training modules
• Performance measured by ability to complete outreach, assessments, documentation, and follow-up within set turnaround times
• Must be comfortable working independently and navigating multiple internal systems

Interview Process:

• Conducted via Zoom or Microsoft Teams