Full-Time | In-Office | Bowling Green, KY

Do you naturally connect with people and make them feel truly heard — even over the phone?
 Do you have a natural gift for making others feel heard, valued, and understood? If so, we want to meet you.

We’re looking for a Client Care Coordinator to serve as the voice and heart of our client relationships — someone who ensures our clients feel cared for, informed, and supported. You’ll play a critical role in tying together service delivery, communication, and relationship continuity, ensuring every client feels like they have a true partner in us.

What You’ll Do

• Be the go-to person for our clients—someone they trust, rely on, and enjoy talking to.
• Support onboarding, relationship management, and routine client touchpoints
• Identify and de-escalate client concerns with empathy, professionalism, and poise
• Build personal relationships — not just transactional ones — with clients across all levels
• Read between the lines—picking up on tone, emotion, and unspoken concerns.
• Help mend and protect client trust when frustrations arise
• Collaborate with internal teams to ensure timely service, clear communication, and client satisfaction
• Track interactions, meetings, and planning across multiple clients using internal systems and tools

What Success Looks Like

• Clients trust you — and reach out to you first when something’s wrong
• Internal teams rely on your follow-through and client insight to improve delivery
• You proactively bring attention to recurring issues that need long-term solutions
• You handle a full plate with calm urgency — keeping everyone and everything on track
• Conversations with clients feel like catching up with a trusted partner

Who You Are

• You smile when you talk — and people can hear it
• You’re energized by people and don’t hesitate to spark a conversation
• Have a sixth sense for how people are feeling, even if they don’t say it.
• You listen with empathy, respond with clarity, and speak with honesty
• You bring a calming presence when things get hectic
• You care deeply about doing things right and making people feel seen and supported
• You’re organized, persistent, and focused on follow-through
• You adjust quickly when plans change and keep your cool under pressure
• Take pride in making sure “everyone and everything is good.”

What You Bring

• Prior experience in a customer-facing role where relationship-building and follow-through mattered (customer service, hospitality, support, account coordination, etc.)
• Confidence communicating with a wide range of personalities and roles
• Strong written and verbal communication skills
• A desire to grow professionally and support others in doing the same

We’ll provide the training — you bring the right attitude and emotional intelligence. We’ll also ask you to complete a DISC profile as part of the hiring process.

If you love creating meaningful client relationships, solving real-world problems, and making people feel genuinely cared for — we want to meet you.

Apply now and help us take client experience to the next level.

Compensation details: 35000-55000 Yearly Salary