About Job

Job Title: Hospice Community Liaison

Department: Community Outreach & Philanthropy

Reports to: Director of Community Outreach & Philanthropy

Description:

Angela Hospice, a nonprofit leader in hospice care for over 35 years, is seeking a Hospice Community Liaison to join our exceptional team.

Combine your knowledge and skills with a meaningful purpose by joining our team of outstanding professionals who share a common vision of compassion and respect for human dignity in serving the hospice community.

This position will cover our North West and South West territories.

North West: Brighton/Commerce/Farmington/Farmington Hills/Highland/Howell/NW Livonia/Milford/New Hudson/Northville/Novi/Salem/South Lyon/W. Bloom/Walled Lk/White Lk/Whitmore Lk/Wolverine Lake/Pinckney

South West: Ann Arbor/Belleville/Canton/Garden City/Inkster/ SW Livonia**/Plymouth/Romulus/Wayne/Westland/ Van Buren Township/Ypsilanti

Primary Duties and Responsibilities:

Assists with development and execution of the company’s strategies to build sustainable relationships with targeted referral sources
Collaborates and assists with the referral to admission process, following up as appropriate
Provides support with achieving target goals for the department
Identifies and provides, or arranges for, education on a variety of hospice and palliative care topics to our community partners including, but not limited to, skilled nursing facilities, hospital systems, physicians, and various healthcare providers through workshops, in-services, and informal training methods
Assists with the development of marketing plans designed to meet or exceed census goals
Participates in strategic planning for assigned territory
Takes initiative to develop and maintain relationships with all Angela Hospice staff to assure effective communication and positive working relationships with referral sources
Assists with analyzing referral patterns and trends, including strengths and weaknesses of area competition
Promotes growth and profitability of organization through responsible use of marketing materials and other resources
Promotes positive working relationships with patients, families, referral sources, physicians , and community service agencies
Initiates contracts with facilities and various referral sources and accurately communicates the contents of these contracts
Provides consultative visits with professionals and families
Reports facility complaints to the appropriate manager for follow up
Actively participates in community activities to represent Angela Hospice
Ability to establish and maintain effective channels of communication
Adheres to the Patient Rights Program
Performs comprehensive assessment and/or evaluation for hospice appropriateness in a timely manner as required
Promotes utilization of hospice services and understanding of the hospice Medicare benefit
Uses established confidential communication channels to communicate pertinent information
Presents an appropriate, professional appearance in accordance with established policy
Performs other duties as delegated by the Director of Community Outreach & Philanthropy

Qualifications:

BSN degree preferred, college degree in sales, marketing, or a healthcare related field required
Preferably, current —CHPCN certification
Strong marketing and customer service background, healthcare and hospice experience highly preferred
Hospice experience in an inpatient or home care setting or equivalent with a sound clinical knowledge base
Excellent organization, time management, managerial, problem solving and both verbal and written communication skills
Strong reading, writing, grammar and mathematics skills
Proficient computer knowledge and skill: Word, Excel, and keyboarding
Ability to work independently with little or no supervision
Cooperative team manner with leadership abilities
Must be a licensed driver with an automobile that is insured in accordance with state/or organization requirements and is in good working order

Education: