Location: Owings Mills, MD EI Center.

About Children’s Specialized ABA:

Children’s Specialized ABA is designed to address the comprehensive needs of children diagnosed with Autism Spectrum Disorder (ASD). By leveraging the expertise of the Children’s Specialized Hospital Autism Center of Excellence, the program aims to expand access to innovative and compassionate care, empowering children diagnosed with autism to thrive. Children’s Specialized ABA embraces a holistic approach, recognizing the interconnectedness of physical, emotional, and social well-being, ensuring every aspect of a patient’s life is considered in their therapeutic journey.

Our integrated care model brings ABA therapy services augmented by complementary therapies, such as speech and language, occupational, and behavioral health services, ensuring a comprehensive, whole-child approach that supports a wide range of needs, from verbal to behavioral and social skills.

The Values that set Children's Specialized ABA apart

• Inclusivity: We celebrate the diversity within the Autism spectrum and are committed to creating an inclusive environment that respects and values each person’s individual strengths and differences.
• Innovation: We foster a culture of creativity and collaboration, exploring new ideas to develop personalized solutions that enhance quality of life for all children with Autism.
• Connection: We actively engage with the health systems and broader community to coordinate services and care for people with Autism.
• Quality and Safety: We invest in research and training to provide cutting-edge, effective, safe and personalized services tailored to the unique needs of those we serve.

Job Summary:

The Care Coordinator role assists families and staff with coordinating around their schedule and case starts. This role bridges the gap between client and employee scheduling/staffing and requires a strong commitment to delivering outstanding customer service to both families and staff. This role reports directly to the Regional Clinical Director.

Responsibilities:

• Reach out to families once their assessment is completed to confirm availability and discuss next steps in the process, including weekly check-ins, even with no new updates, to ensure that the family and staff know they are valued.
• Reach out to RBTs/BTs once they are hired to discuss caseloads and expectations.
• Accurate data entry and communication recorded in EHR and other software.
• Update client availability and employee availability in Central Reach.
• Schedule start dates for families, coordinate closely with clinical team, families and employees.
• Coordinate restaff dates with families as needed.
• Schedule and cancel sessions in Central Reach.
• Conduct monthly check-in with families and RBTs. Document conversations and do any follow ups needed.
• Issue corrective action as needed to RBTs for attendance, unconverted sessions notes, accurate data collection, etc. and document in Paylocity.
• Exercise discretion to schedule clients appropriately, maximizing their authorization.
• Audit all parts of EHR for accuracy and completeness.
• Evaluate staffing needs and communicate with team.
• Attend team meetings and communicate current needs.
• Identify scheduling and staffing adjustments necessary, and address accordingly based on client satisfaction feedback received.
• Engage in community outreach efforts, including building relationships with local daycares and other identified partners, to support continued growth.
• Other duties as assigned.

Qualifications:

• High School diploma or GED; higher education preferred (associate or bachelor’s degree).
• Detail-oriented and organized.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• Previous experience with intake/care coordination.

Children’s Specialized ABA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.