Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

Check out our many videos to learn more! http://www.dxpe.com/about-us/careers/

Summary:
The Service Coordinator will coordinate part manufacture with in-house and subcontracted sources, develop professional repair scopes of supply with inspection details and pictures that can be presented to the customer in the form of a quote, communicate effectively and consistently with internal and external clients, coordinate repair projects, provide quotes and estimates for pump repairs.

Responsibilities of the Service Coordinator include, but are not limited to:

• Responsible for beginning the repair process on all incoming work by logging in repairs to our work process system.
• Obtain parts lists, drawings and parts pricing for equipment in need of service along with other information gathering from vendors.
• Daily review of open projects log to ensure timely deliveries and customer satisfaction.
• Purchase parts, materials and outside services for equipment repairs.
• Organize and control related logistics for all purchase parts and material receipts.
• Establish new part numbers per our established procedures and purchase repair parts. Coordinate material flow (shipping methods and timing) from vendors.
• Communicate effectively with our vendors, co-workers and customers.
• Actively participate in weekly manufacturing meetings.
• Expedite parts and material delivery when necessary; communicate lead times to Service Center Supervisor.
• Assist in managing materials and inventory of parts.

- Return to vendor if possible and appropriate

- Establish part numbers if one does not exist

- Label parts and establish bin location

- Review and restock inventory bins

• Must work in accordance with the principals and procedures outlined in the QPI manual.
• Other duties as assigned by management.

Qualifications of the Service Coordinator include, but are not limited to:

• Experience and aptitude in MS Office programs required, especially Excel.
• Knowledge of computerized business systems desirable. Must be willing to attain this knowledge through continuing education and training.
• Must be able to follow written/verbal directions from Pump Repair Facility Supervisor or the respective designee where
• applicable.
• Proactive, confident, self-directed, focused on customer service and project completion.
• Ability to stay organized, work productively and efficiently is required.
• Must have pleasant and courteous manner and be able to relate well to customers, vendors, Pro-Seal employees and all
• groups using the building.
• Must display knowledge and initiative in maintaining safe and clean conditions in and around the office and shop area.
• Must be able to maintain composure in emergency situations.
• Pleasant and courteous manner and relate well to customers, vendors, and other employees.
• Must have a desire to gain a basic understanding of the theory and construction of pumps and other rotating equipment.

Additional Information:

Physical Demand: N/A.

Working Conditions: Office and some shop environment.

Training/Certifications: Training will be provided by a combination of OTJ and supplier-led trainings.

Shift Time/Overtime: Monday - Friday, 8:00am to 5:00pm.

Travel: N/A.

Education: A bachelor degree preferred or high school/GED with applicable experience.

Location: USA:MI:Pontiac

DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.

DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. All part-time and temporary employees are eligible for 401(k).

Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person