Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties. To learn more about Baptist Health, visit us at https://www.baptistfirst.org.The Patient Service Coordinator, OrthoNow shall be responsible to provide coverage in the registration, scheduling, and financial counseling areas. This individual shall assist with patient and customer check in, verification of insurance and demographics, and monitor the need for pre-certs and/or pre-authorizations. The Coordinator will also assist with the direction of patient flow, assessment of patient financial payment obligations, collection and posting of payments, including co-pays, deductibles, and co-insurance amounts received from patients at the time of service. Additionally, the Coordinator shall be responsible for scheduling all types of appointments, both inside and outside clinic. This individual will also provide service to the patient and clinical staff by providing a complete and orderly record for all appointments and to ensure that all relevant information is available in the medical record in a timely fashion. The Coordinator will also serve in the financial counseling role to provide patients with assistance program options. This position may have additional duties assigned that are within scope of the role.Qualifications

High School graduate or equivalent required. Associate's or Bachelor's degree in healthcare or business preferred.
At least 2 years experience working in a medical office or hospital required.
Insurance verification and referral experience a plus.
Knowledge of basic medical terminology.
Excellent computer skills with ability to use and understand electronic medical records.
Ability to be flexible and work in different areas as the need arises.
Ability to understand and empathize with patient financial needs.
Ability to understand and communicate courteously (verbally and in writing) with others including co-workers, insurance personnel, and patients of all ages, cultures and backgrounds.
Ability to maintain absolute confidentiality as situations dictate.

Patient Service Coordinator - OrthoNow

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