Under the direct supervision of the Care Management Supervisor, the Care Advocate will provide needs self-assessments, client/community advocacy information, health information, and referral to the health center. The Care Advocate will work with patients requiring assistance to obtain medications by helping with the forms required by pharmaceutical companies. This position will provide patient assistance with accessing other health and social support resources.DUTIES PERFORMED:

Help families and individuals understand how to access the health care system.
Work with families and individuals to inform them of, and to encourage them to make use of, other programs and available community resources, and assist clients in using such services.
Have a working knowledge of the community, and establishes working relationships with other community service providers.
Assist community residents in meeting transportation, interpretation, and other needs in accessing health care appointments.
Assist patients requiring medications through pharmaceutical assistance programs.
Provide general health education for enrollees and informs enrollees of preventive health activities available to them (i.e. immunization schedules, nutrition counseling, etc.)
Provide information on the different Medicaid programs available, and assist potential client in completing the application. Encourages contacts to seek preventive care.
Coordinate referrals to community resources designed to assist patients with psychosocial needs.
As required, work with Providers to coordinate immediate New Horizon Behavioral Health / LISW interventions during the patient's visit.
Be familiar with and support the center's efforts to implement Patient Centered Medical Home processes.

QUALIFICATIONS:Education

Minimum: Bachelor's in Social Work, LBSW Preferred or
BS in Psychology, Human Service or related field.

Experience

Three years - Clinical Setting Experience: Preferred.
An active and respected member of the community.
Experience with accessing social support resources and advocacy for families and community.

Addendum: Health Care for the Homeless (HCH)Medical Respite Care AdvocateResponsibilities:- Works with the Medical Respite Nurse to complete the HCH Medical Respite Patient Intake / Discharge Process and Procedure- Works directly with hospital / agency care management staff to identify potential respite patients:

Follows set Medical Respite Care admission guidelines
Assists patient to complete:

Necessary NHFHS paperwork / documentation
Hospital / other agency discharge paperwork / documentation
Orients patient to Medical Respite Care facility, staff and guidelines

- Daily Huddle with the Medical Respite Care Nurse - Patient Case Discussions- Completes Daily Medical Respite Care Documentation- Coordinates medical visits with the HCH Team or appointments at other NHFHS locations.

Coordinates patient transportation to medical appointments

- Reviews daily documentation to identify discharge recommendation date- Provides Medical Respite Care Case Management:

Works with Medical Respite Nurse to support patient in setting / obtaining health care goals
Coordinates Medical Respite Care Discharge Planning
Identifies community resources and assists patient with completing required access paperwork / documentation (housing / employment)
Coordinates discharge transportation

- Attends Homeless Services Provider Meetings, as assigned, to provide community presentations supporting the mission and services provided by the Medical Respite CareProgram- Actively reviews the National Health Care for the Homeless Council website for Respite Care updates and resourcesAddendum: Health Care for the Homeless (HCH)
(MMU) Care AdvocateResponsibilities :● Build trusting relationships with individuals experiencing homelessness to assess their needs and
goals.
● Provide case management services, including connecting clients with housing, healthcare,
employment, and other support resources.
● Advocate for clients with service providers, landlords, healthcare organizations, and government
agencies to ensure access to resources.
● Assist clients in navigating public assistance programs such as Medicaid, food assistance, and housing
vouchers.
● Coordinate medical visits with the HCH Team or appointments at other NHFHS locations.
● Assist clients with facilitating referrals (transportation, scheduling appointments, etc…)
● Assist clients in obtaining their medications (transportation, sponsorship applications, refills, etc..)
● Collaborate with community partners, nonprofits, and local governments to develop and improve
service delivery.
● Document client interactions, progress, and outcomes in accordance with organizational policies.
● Attend homeless services provider meetingsBenefits:
New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees. These choices/options include:

Vacation plus holidays and sick leave

Optional Benefits which include:

Medical (PEBA State Health Plan), Dental and Vision benefits
Flexible Spending and Health Savings Accounts
Voluntary Life Insurance
Short Term Disability and Long Term Disability
Optional contribution to a 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
Continuing education courses through SC AHEC

Mission:Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.ICARE Values:The ICARE values of New Horizon Family Health Services guide our employees toward achieving the mission of our company and our vision for our community. Our values stand for Integrity, Collaborations, Accountability, Respect, and Enrichment.Community:Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.

Care Advocate - Health Care for the Homeless (HCH) (MMU)

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