About Job

POSITION: Client Services Counselor: Compliance
DEPARTMENT: 410 Operations: Compliance

REPORTS TO: Program - Compliance Director
Wage & Hour Status: Non-Exempt / Full-Time
Pay Grade: 110 CSC / Staff Support

Hiring Range: $18.01 – $19.81 / Hour

PURPOSE: To provide monitoring to parents and provider files and all required elements pertaining to School Readiness (SR) and the Voluntary Pre-Kindergarten (VPK) programs to ensure compliance with internal and external policies and procedures, as well as various State and Federal statutes, rules, and regulations.

PRIMARY DUTIES AND RESPONSIBILITIES:

Monitor and verify client funding types, billing groups, eligibility codes and other information related to program/service eligibility and accurate provider payments.
Verify provider attendance rosters for accuracy per rule (6M-4.500 F.A.C., 6M-8.305, F.A.C.).
Ensure Coalition payment policies are applied and followed when entering attendance for payment purposes into the statewide information system.
Reports any non-compliance issues found to the appropriate department head.
Immediately report to management questionable documentation identified during the monthly reimbursement and auditing process.
Performs audits, as assigned by supervisor by analyzing source documentation to ensure accuracy and completeness.
Works with management to establish, implement, monitor, and revise processes as needed with internal customers/departments.
Verify SR and VPK program child care enrollment/attendance certification corresponds with daily sign in/out sheets of contracted providers for accuracy of payment.
Conduct on-site monitoring of contracted VPK and SR providers to ensure.
Compliance with contractual requirements.
Provide technical assistance to child care providers using various means of communication.
Document provider contacts in electronic file following established procedures.
Respond to requests for information timely and within confidential guidelines.
Review electronic files that have been uploaded via an authorized Coalition portal.
Provide technical assistance to contracted providers regarding School Readiness/VPK payment guidelines and regulations.
Provides exceptional customer service to internal and external customers, including contracted providers and other Coalition staff.
Work in concert with other team members, as required, on all Coalition programs/projects.
Communicate essential SR and VPK information to contracted providers on a timely basis.
Interpret and effectively communicate Coalition policies and procedures, verbally and in writing.
Interpret and effectively communicate State rules and regulations, verbally and in writing.
Collaborate with DCF Licensing and other partners as appropriate.
Monitor the Childcare Administrating Regulation & Enforcement System (CARES) for licensing violations.
Process Health and Safety Inspections that contain compliance/noncompliance issues with the SR Program Health and Safety Standards.
Contribute to a harmonious work environment and support staff in the promotion of ELCMC strategies and goals.
Ensure that all information is held in a secure and confidential manner.
Attends scheduled conference calls, webinars, and trainings, as necessary.
Attends and assist with community events outside regularly scheduled operating hours of the Coalition, including evenings and weekends.
Attend a minimum of two professional development trainings annually as approved by your department officer.
Other duties as assigned by management staff.

MINIMUM QUALIFICATIONS:

Education and Experience:

High School Diploma.
One-year experience in business office, case management, or early childhood setting.

Knowledge, Skills, and Abilities:

Must have strong computer skills, including proficiency with Microsoft Office Suite (with emphasis on Outlook, Word, and Excel). Knowledge of Statewide Information System preferred.
Proficient with web-based applications.
Requires excellent interpersonal skills and the ability to work effectively with people of diverse backgrounds as well as interact with all levels of management.
Ability to perform mathematical calculations.
Ablitlity to gain knowledge of eligibility data for applicants.
Should be familiar with the private childcare community in Marion County.
Ability to operate common office equipment, including a 10-key calculator.
Ability to speak, interpret and translate Spanish is a positive asset for the position.
Creative and energetic self-starter who is organized and able to prioritize and meet deadlines with minimal supervision.
Proficiency in oral and written communication, attention to detail, and flexibility.
Must be willing to travel throughout Marion County to perform required site visits.
Knowledge of the Department of Children and Families (DCF) Licensing Standards.
Stay abreast of new program requirements, and compliance trends with violations of childcare providers.
Well-developed communication skills, both written and oral.

PREFERRED QUALIFICATIONS:

Education and Experience:

Associates degree in relevant field.
Two years’ experience in business office, case management, or early childhood setting.

Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit for extensive periods of time; use hands and fingers to operate a computer and telephone keyboard and calculator; reach with hands and arms; and stoop, kneel or crouch. In addition, the employee will occasionally lift and/or move up to 50 lbs.
Must submit to and pass a local and national background screening and E-Verify requirements.
Requires a valid Florida Driver’s License, good driving record and automobile insurance.
Must have reliable transportation.
Must submit and pass a drug screening.
Telecommute eligible, if applicable.
Ability to work flexible hours/schedule, i.e., occasional Saturdays and evening hours. on occasion and ability to work off-site in different settings throughout the community.

Work Environment:

Works primarily in an office environment.

Approximate travel: 40 %

Job Type: Full-time

Pay: $18.01 - $19.81 per hour

Expected hours: 40 per week

Benefits: