Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Ambulatory Care Management

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $38.02 - $61.88 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary

The Manager of Social Work Care Management has specialized knowledge, education, and experience in the fields of human behavior, psychology, social work. The Manager is responsible for program development, hiring and staff development, and operational oversight of key programs in the department. The Manager collaborates with a multidisciplinary team as well as both inpatient and outpatient teams to facilitate effective care management, coordination of services at the appropriate level of care, and implement sustainable transition plans. The Manager acts as a role model within the team and is attuned to the cultural needs and health care disparity issues that may be inhibiting patients/caregivers’ engagement in their health care. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other Information

Required Job Qualifications:

• Master’s Degree in Social Work from an accredited university required.
• Current State of Illinois licensure as a Social Worker, LCSW, required.
• At least two years of experience supervising social workers required.
• At least five years of experience working as an LCSW required.
• Experience related to psychosocial issues, crisis management, conflict resolution, and person-centered
  
  

planning and care transitions.

• Skilled educator and communicator. Excellent interpersonal and team building skills, and ability to
  
  

collaborate effectively with physicians, nurses, and other staff.

• Process improvement skills, ability to perform tasks independently, prioritize workload, problem-solve,
  
  

and analyze data.

• Proficient in the Microsoft Office Suite.
• Demonstrated effective problem solving skills in a health care setting, preferably an academic medical
  
  

center

• Demonstrates the ability to address psychosocial barriers that are inhibiting a patient’s adherence to
  
  

managing medical recommendations needed to achieve good health outcomes.

• Ability to travel throughout the Medical Center.
  
  

Responsibilities

Job Responsibilities:

• Responsible for managing staff with complex patient caseloads.
• Advocates for patient/family/caregiver needs and facilitates referrals for continuity of care. Provides crisis
  
  

intervention when needed.

• Provides leadership, support and clinical expertise within inpatient and ambulatory Care Management
  
  

teams to achieve desired outcomes.

• Responsible for maintaining policies and procedures, develops and updates guidelines and/or survival
  
  

manuals on clinical area specific CM tasks, and functions as a super user for EPIC training and

development.

• Assists in program development and process improvement.
• Collaborates in complex cases that are escalated to management in order to provide proactive care
  
  

planning, coordinated transition plans, and implements readmission avoidance strategies.

• Serves as a resource to physicians, nurses, peers, and care management staff in managing complex cases
  
  

and resolving issues.

• Provides leadership and facilitates communication between the ambulatory and inpatient settings to
  
  

ensure effective and sustainable care transitions from hospital to home and care plans within community

care settings.

• Supports team education and training functions related to complex psychosocial issues and transitions in
  
  

care coordination.

• Conducts education for staff including social work and nurse care managers, patient care navigators,
  
  

physicians, and allied health professionals as requested.

• Coordinates interdisciplinary conferences, serves on committees, and leads work groups to address
  
  

psychosocial/care coordination issues.

• Maintains relationships with referring Rush clinics through consistent and timely communication.
• Contributes to program and goal development and best practice standards.
• Models and maintains a quality-based, patient-centered approach to achieve department and institutional
  
  

goals and process improvements.

• Supports customer satisfaction among persons, families, physicians, external case managers, payers,
  
  

vendors, and inpatient staff.

• Participates in research to evaluate project initiatives. Applies evidenced based practice.
• Other duties as assigned.
  
  

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.