Service Coordinator – Human Services (Direct Hire)
Location: Bronx, NY
Schedule: Full-Time
Salary: $60,000 per year
Job Type: Direct Hire | In-Field & Community-Based

A well-established human services organization is seeking a dedicated and compassionate Service Coordinator to support participants in the Traumatic Brain Injury (TBI) and Nursing Home Transition and Diversion (NHTD) waiver programs. This direct hire opportunity is ideal for professionals who are committed to helping individuals live independently while navigating essential community-based services. This position does require you to work both remotely and in the field (NYC).

Service Coordinator Responsibilities:

• Create and implement individualized service plans (ISP/RSP) based on participant needs and preferences
• Coordinate Medicaid waiver services, healthcare access, and community supports
• Conduct regular in-person visits, including required quarterly home visits
• Maintain program eligibility by securing initial and annual level of care assessments
• Schedule and lead interdisciplinary team meetings to support care planning
• Respond promptly to participant emergencies and resolve service delivery issues
• Maintain accurate, confidential records in compliance with state regulations

Service Coordinator Qualifications:
Required Education & Experience:

• Bachelor’s Degree with 3 years of experience in service coordination, case management, or resource navigation for individuals with disabilities or seniors

OR

• Master’s Degree in Social Work, Psychology, or a related field with at least 1 year of relevant experience

Additional Requirements:

• Must be able to travel to Brooklyn, Manhattan and Bronx
• Valid NYS driver’s license and access to a reliable, insured vehicle
• Strong interpersonal and organizational skills
• Proficiency in Microsoft Office and web-based systems
• Working knowledge of HCBS waiver programs is highly preferred
• Bilingual (Spanish-English or Creole-English) is a plus

What You’ll Gain:

• A stable full-time position with a meaningful impact
• Opportunities to work independently while supporting vulnerable individuals
• A chance to grow your career in the human services or healthcare coordination field
• The flexibility of field-based work paired with administrative responsibilities

Apply today to make a difference in the lives of individuals striving to live independently in their communities.


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