⭐ Join Us as a Care Coordinator – Make an Impact in Berkshire County

Location: Office in Holyoke, MA, serving members in Western Massachusetts (primarily Berkshire County)
Position Type: Full-Time
Client Age Range: 3–64 years

Are you passionate about transforming lives and strengthening communities? Do you thrive in a collaborative, compassionate environment? If so, we invite you to join Access Care Partners, a mission-driven organization dedicated to improving health equity and care coordination across Massachusetts.

At Access Care Partners, we believe in person-centered, integrated care that honors the unique needs of every individual. As a Care Coordinator, you will play a key role on our interdisciplinary team—working to ensure that children and adults facing medical, behavioral health, or substance use challenges receive the support and services they need to thrive.

Schedule Requirements

• Monday through Friday position
• Staff are required to be in-office during the first six months of employment
• Standard shift options:
• 8:00 AM – 4:00 PM with a 1-hour lunch
• 9:00 AM – 5:00 PM with a 1-hour lunch
• New staff begin on the 9:00 AM – 5:00 PM schedule for training purposes
• Full-time = 35 paid hours per week
• After six months, the role becomes eligible for up to 4 remote workdays per week, with no less than 1 required in-office day
• Field visits to members are required weekly, regardless of work location

What You’ll Do

• Provide care coordination by phone and in person using evidence-based practices
• Support care transitions, including discharge planning
• Educate members about the Community Partner (CP) program and promote engagement
• Monitor and revise care plans in collaboration with providers and members
• Provide wellness coaching and connect individuals to community resources
• Develop and maintain relationships with community-based organizations and providers
• Serve individuals with empathy, cultural responsiveness, and a commitment to equity

What You Bring

• A passion for integrated, person-centered care
• Knowledge of medical and behavioral health conditions and the impact of social determinants
• Strong communication, time management, and organizational skills
• Ability to work independently and as part of a team

Education & Experience

• High School Diploma/GED and 4 years of relevant professional experience, or
• Associate’s degree and 2 years of relevant professional experience, or
• Bachelor’s degree in social work, nursing, psychology, sociology, or a related field and 1 year of relevant professional experience

Required Qualifications

• Valid driver’s license and reliable, insured vehicle
• Ability to work in the office during business hours for the first six months, and at least one day per week in-office thereafter
• Proficiency with EHRs, electronic documentation, and email systems

Why Join Access Care Partners?

This isn’t just a job—it’s a mission. At Access Care Partners, you’ll be part of a dedicated team working to break down barriers to health, improve outcomes, and build a more just and compassionate care system across Berkshire County. Through collaboration, equity-driven practices, and genuine community engagement, we are redefining what high-quality care looks like—and we want you with us on that journey.

Apply now and be part of the change with Access Care Partners.

Access Care Partners is an equal opportunity employer. We believe diverse voices strengthen our work—and we welcome yours.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Holyoke, MA 01040