Summary/objectiveHTE Technologies a wholly owned subsidiary of Tavoron has been the region’s leading industrial productivity services company serving the manufacturing and process industries with both equipment and services including compressed air, vacuum, blowers, and cooling water systems. We continue to grow and need an additional team member. We are seeking a Service Support Coordinator / Dispatcher, the ideal candidate must be able to identify and provide reliable solutions for all customer requests to assure complete customer satisfaction through all stages of the service process. Responsible for coordinating parts, repair services and maintenance contracts along with other service-related items to their customers and our service technicians.Essential functions

Gain specialized technical knowledge about our product lines, their applications, and our vendors to better assist our customers.
Primary direct contact for customers.
Provide superior customer service, including timely processing, communication, and follow-through of all inquiries, quotes, orders, complaints, returns, and corrections.
Gain extensive knowledge of account and requirements and special-handling situations; the ability to get the desired results for each individual customer.
Gain and maintain proficiency with all applicable inside sales functionality within quote/order processing software.
Gain, maintain, and document knowledge of both customer and vendor portals.
Gather and provide relevant information to sales and management teams, documenting information as applicable.
Work cooperatively with other associates; be a team player.
Resolve customer issues or difficulties in a manner that is consistent with the company mission and values.
Maintain professional business relationships within target accounts.
Provide status of ongoing projects and future projects.
Identify customer's needs and sales opportunities to help future growth.
Complete other tasks as requested.

Competencies

Exhibit exemplary client service skills, to all people, regardless of level inside or outside of the company.
Build relationships and alliances to solve problems and achieve objectives by sharing knowledge and information.
Follow through with all customer expectations and accountabilities.
Ability to multi-task and work effectively under pressure to resolve issues.
Proficient in Microsoft Office (Word, Outlook), with advanced Microsoft Excel skills

Supervisory responsibilitiesNoneTravel required.NoneRequired education and experience.

Associate degree or equivalent from two-year college or technical school; or two (2) years related experience.
Mechanical aptitude.
Superior customer relation skills.
Proficient in Microsoft Office.
Strong problem-solving skills.
Strong communication, Interpersonal and organizational skills.

Other dutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Physical Demands. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.Why HTE?We believe in people. The HTE team looks for great people who are committed and focused. They know what it takes to produce the best results because it really is all about client satisfaction. We look for dedicated professionals from a variety of fields. Above all, a good fit for our team has a passion for excellence, solid experience, and a willingness to make a difference. We support you in developing your goals and growing in your career. In short, by joining our team, you increase your professional value and work on engaging projects. Most of all, you fit into a team focused on helping you grow your skills.We are innovative. HTE hosts many events that you may become a part of. From in-house training to out-of-town events, we always have something going on. We believe in innovation. With an HTE career, you exercise your creativity every day.We have a passion for excellence. We focus on providing the best customer service as a company to our customers. We offer a competitive salary and benefit package, including medical, dental, and a 401(k) program. If you’re looking for a place to build your skills, you will find it in an HTE career.If you require accommodation to complete your application, please email hr@htetech.com.HTE does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, pregnancy, sexual orientation, marital status, familial status, veteran status, status regarding public assistance, membership or activity in a local commission or citizenship status, or any other characteristic protected by law.

Service Dispatch Coordinator

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