About Job
- Customer Interaction: Be the friendly, knowledgeable voice that customers rely on. Handle inquiries via phone, email, or other channels, ensuring a positive experience every time.
- Service Coordination: You're the glue that holds it all together. Schedule and coordinate service appointments, making sure customers and technicians are on the same page.
- Invoicing: Get those invoices out the door! Prepare and send clear, accurate invoices. Tackle any billing questions or concerns with finesse.
- Issue Resolution: When problems pop up, you're the one to fix them. Address customer concerns and escalate unresolved issues as needed.
- Follow-Up: Keep customers in the loop. Provide timely updates on service progress and follow up to ensure they're satisfied with the outcome.
- Documentation: Stay organized! Record all interactions and service details in our system, ensuring nothing slips through the cracks.
- Customer Feedback: Feedback is gold. Gather it, analyze it, and share it with the team to improve our service.
- Relationship Building: Make our customers feel like family. Be attentive, responsive, and genuinely interested in their needs.
- Collaboration: Work hand-in-hand with service coordinators, technicians, and the rest of the team to deliver seamless service.
- Accountability and Reliability. Our employees must work reliably under pressure to keep on task and meet deadlines.
- Passionate, Energetic, and Enthusiastic. Our employees possess a high-energy level, focusing on execution with measurable results. We exhibit a "can-do attitude" to maintain enthusiasm and provide encouragement by our demeanor.
- Strong Work Ethic. Our employees are fully committed and willing to do whatever it takes to drive the team and company brand into the future. Work/life balance is encouraged at Preston Refrigeration with the expectation that team members give 110% effort on the job. North American Refrigeration is a fast-paced environment and it is critical that our employees are driven to succeed.
- Supportive. Our employees possess emotional intelligence and common sense to support team members and appreciate the value of our culture and company.
- Physical. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle and talk or hear.
- Ability to lift and/or move up to 20 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- High School diploma or GED equivalent; or related experience and/or training; or equivalent combination of education and experience.
- Experience with large volumes of calls and customer complaints is preferred.
- Experience with ammonia refrigeration parts and equipment strongly preferred.
- Ability to meet deadlines and solve problems with minimal supervision.
- Ability to multitask with minimal supervision
- Proficient in Word, Outlook, and Excel. Experience with Vista Viewpoint a plus.
- Effective written and verbal communication skills.
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